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“I love Document360’s version control — it makes updating fast and easy, especially with Medicare’s yearly changes.”
Jesse Craig, Associate Director of Product Management, MD Revolution
Knowledge in action
Make every answer findable
The teams behind 8,000+ knowledge bases — and what
changed
after they moved to Document360.
Why teams switch
Documented with care.
Shaped by our customers
Eddy AI and 40+ integrations help teams author, translate and deliver knowledge across every channel their customers use — from two-person startups to health systems, banks and global manufacturers.
- 8,000+ teams running their documentation on Document360
- 40+ integrations across support, product and developer tools
- 32 languages localized from a single source of truth
- 150+ countries served from one platform
Every deflected ticket started as a page
someone cared enough to write.
Discover what better documentation
does to the numbers
Six numbers and two stories, taken from the case studies Document360 published most recently. Filter by the ones closest to your world.
Self-service adoption
100K
monthly knowledge base users, up from about 13,000 in under a year
Rainforest Alliance Public services
Publishing throughput
30%
more articles added to the knowledge base every quarter
Cascade Information technology
“It’s very responsive to requests from users — like an advanced search that helps people find exactly what they want.”
Julian Weiss, Director of Product Documentation, CTERA
Deflection per article
30%
fewer tickets on a topic once its article is published
Prerender Information technology
Product coverage
4
products documented from one knowledge base, zero PDFs shipped
Keypro Information technology
Trusted by more than 8,000 documentation
teams of all sizes
Articles
12M+
Authored, versioned and published in Document360
Across 8,000+ customer knowledge bases
Searches
480M
Answered every year across customer knowledge bases
Site search and Eddy AI combined
Languages
32
Localized and published from a single source of truth
Serving 150+ countries
Ready to make your
answers findable?
8,000+ teams already document on Document360. Tell us how your teams work today, or look around the product first.