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Document360 for Enterprise

Smarter Documentation, Built for Enterprise

Transform how you create and access critical information with Document360’s enterprise-grade knowledge base platform.

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Trusted by global brands

99.9%

Guaranteed uptime

92.9%

Knowledge articles published

AI

Powered knowledge articles

Automate your knowledge base lifecycle

Purpose-built AI for documentation that accelerates support and empowers self-service.

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Intelligent content creation

Bring your ideas to life. Our AI Writer crafts detailed, ready-to-use documentation from just a few inputs, saving you time and resources.

Intelligent Content Creation
Intelligent Content Creation

ChatGPT-like search

Deliver instant, accurate answers to your team and customers by eliminating long search times using Ask Eddy’s conversational AI and chatbot.

ChatGpt like Search

Smarter article discovery

Automate SEO workflows to generate relevant tag, titles, descriptions, and glossaries, enhancing the discoverability of your content.

Smart Knowledge Organization

Content enhancement

Optimize your documentation’s clarity, readability, and SEO performance with our AI-driven writing assistance, helping you produce high-quality content that resonates.

Content Enhancement

Security at every step

Protect your sensitive information with our enterprise-level security framework:

  • Complete access control: Implement advanced authentication including SSO, JWT, IP Restriction, and SAML.
  • Enterprise compliance framework: Maintain your alignment with global standards, including SOC2 and GDPR.
  • Intelligent action tracking: Monitor your user interactions with AI-powered anomaly detection and audit logs.
Security at every step

Take command of your knowledge infrastructure

Deploy with maximum control and reliability:

  • Private hosting options: Host your knowledge base on a dedicated Microsoft cloud infrastructure.
  • Enterprise-grade resilience: Minimize your business disruption with our AI-monitored disaster recovery systems.
  • Unlimited scalability: Effortlessly manage your expanding content volumes with intelligent resource allocation.
Take command of your knowledge infrastructure

Experience unmatched operational excellence

Count on consistent performance for your mission-critical documentation:

  • Guaranteed 99.9% uptime: Ensure continuous access to your mission-critical documentation.
  • Intelligent global delivery: Experience lightning-fast access through optimally routed content delivery.
  • Predictive resource allocation: Stay ahead with proactive allocation that anticipates your usage spikes.
Experience unmatched operational excellence
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Protect your knowledge assets

Ensure business continuity with our comprehensive protection:

  • Advanced backup infrastructure: Protect your critical content with enhanced protection protocols.
  • Comprehensive data protection: Safeguard your sensitive information with encryption at rest and in transit.
  • Smart availability architecture: Experience minimal downtime with our predictive resource allocation.
Protect your knowledge assets
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The security of your knowledge infrastructure matters. We've got you covered.

GDPR SOC2 EU-AI

Take control of your content creation workflow

Transform your documentation workflow with our intelligent automation:

  • Workflow designer: Design workflows that mirror your exact organizational structure. Set up your documentation and assign workflow statuses, allowing both edit and read-only modes.
  • Workflow assignment: Craft multi-level review processes with assigned owners, due dates, and status tracker, ensuring the content adheres to your stringent quality standards every time.
  • Enterprise SSO : Access Multiple SSO options (SAML, JWT, OpenId) to streamline access and enhance security across your knowledge base.
  • Security Audit Trail: Track and review all user activities and changes within your knowledge base.
Take control of your content creation workflow

Reduce your support burden

Let your documentation work harder for your organization:

  • Proactive ticket deflection: Elevate users to find answers instantly, reducing support ticket volume. Guide them to self-service resources with intelligent suggestions, freeing up your support team for complex issues.
  • Enterprise search & intelligence: Elevate information discovery with an AI-powered search experience that allows users to find relevant information even with complex or nuanced queries.
  • Chatbot: Provide instant support and answers 24/7 with an intelligent AI Chatbot. Enhance user experience by offering immediate assistance and resolving common queries around the clock.
Reduce your support burden

Seamlessly connect with your existing tools

Enhance your technology ecosystem with our extensive integrations:

  • Enterprise application integration: Connect with your Salesforce, Github, Zendesk, Slack, MS Teams and more.
  • Intelligent workflow connection: Create automated knowledge flows between your business systems.
  • API-Driven flexibility: Customize your integration approach with our comprehensive API.

Connect with your worldwide audience

Break down language barriers with intelligent translation:

  • Translate at a scale: Maintain technical accuracy across 50+ languages for your global audience.
Connect with your worldwide audience

Transition to Document360 with confidence

Migrate from 100+ knowledge base platforms

Intelligent migration analysis

Receive expert analysis of your existing knowledge base structure.

Automated content transfer

Handle your content migration with comprehensive quality verification.

Structure optimization

Receive smart suggestions for organizing your transferred content.

Partner for your documentation success

Work with experts committed to your knowledge management goals:

  • AI-Enhanced customer success: Receive predictive guidance aligned with your evolving documentation objectives.
  • Intelligent design consultation: Get AI-powered recommendations for optimizing your knowledge structure.
  • Personalized training: Provide your team with role-specific learning paths for maximum platform adoption.
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Panaya
One platform, to solve all your knowledge base challenges

Enterprise-Grade Knowledge base for customers and teams

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