This glossary explains knowledge management and technical writing concepts.
API documentation is a set of documents or a single reference manual that ...
Authoring is the act of creating an electronic document with the help of ...
Accessibility or Web accessibility, in this case, is an inclusive approach toward designing ...
Backup is a protected copy of important data, be it, files, data, or ...
A Business Requirement Document is a formal report describing the requirements and goals ...
Breadcrumb or Breadcrumb Trail is a navigation aid that helps users understand their ...
CSS, or Cascading Style Sheets, is a programming language used to create great-looking ...
Context Help Popups are UX patterns such as tooltips, inline help, guided tours, ...
Context-sensitive Help or Contextual Help is the precise information you proactively provide your ...
Documentation review is a series of review steps focused on ensuring the quality ...
DDLC or Document Development Life Cycle is an ongoing process that starts with ...
DITA (Darwin Information Typing Architecture) is an XML-based architecture for authoring, producing, and ...
An employee handbook is an employee manual that provides them with key information ...
End-user documentation is the explanatory and informational content you provide your end-users to ...
Functional specification is the blueprint for a software project that outlines everything the ...
Formatting guidelines are a set of rules and standards around how written content ...
FAQs is a document that provides answers to a list of frequently asked ...
A Help Center is a digital, comprehensive, self-service on-demand support system available to ...
Help authoring tool is a software you can use to create, manage, and ...
A Help Desk is the first line of assistance for customers and internal ...
Interactive Documentation uses more than just text to communicate its message, making it ...
An instruction manual is a guide that helps users install, set up, operate, ...
Information Architecture is the act of organizing and presenting content to create logical ...
Knowledge sharing is the exchange of information between people, teams, and communities within ...
Knowledge Management (KM) is the process of identifying, creating, managing, and disseminating organizational ...
A Knowledge base is an online hub of information available 24×7 so your ...
Markdown is an easy-to-use markup language to add formatting elements (headings, bulleted lists, ...
Popularly called ‘data about data’, Metadata is the structured summary or underlying description ...
A Proposal of any kind, whether business or project, is a written offer ...
A product description is a short online sales pitch that informs potential customers ...
Procedural writing is an informational and directional text that explains how to achieve ...