External Knowledge Base Software
Let customers find answers instantly. Give your support team the time to focus on what really matters.
Up to 60% of tickets are repetitive ‘how-to’ questions that consume agents’ time.
Customers can’t find answers online – so they default to contacting support.
Missing or outdated articles turn simple questions into tickets.
Give your customers one place to find every answer – always up to date, always available.
Organize your content into clear topics using category manager to reduce customer dependence on support.
Deliver instant, relevant answers and resolve questions at the search bar – not in the support queue.
Reduce support ticket volume from global users by serving answers in their language with Document360’s built-in localization.
See what customers search for, read, and the signals they give you – then act on them to reduce tickets.
Customers get answers faster which boosts satisfaction.
Handle rising queries efficiently, keeping your team size the same.
Self-service clears noise, teams solve what matters.
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Communications and PR Manager, Comgate
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