Ticket Deflector
Reduce ticket volume and improve agent productivity by deflecting incoming customer support tickets.
Trusted by global brands
Ask the right questions
- Configure a series of right questions to narrow down customer problems.
- Provide personalized troubleshooting guides.
- Use analytics to optimise the path to the right solution.
Helpdesk tools
- Use the contact form to submit customer queries for complex customer queries.
- Configure helpdesk tools with a ticket deflector to assess support tickets.
- Analyzing analytics and support tickets helps to improve documentation.
#1 rated for knowledge base software among leading platforms
Embed ticket deflector in
- Knowledge Base Assistant to offer in-app support along with contextual help.
- Documentation home page for quick support.
- Website or application via an URL.
