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Ticket Deflector

Deflect incoming customer support tickets by utilising the power of your knowledge base and help your customers self-serve to boost their satisfaction.

Ticket Deflector

Fueling Knowledge bases for companies like

  • McDonald's
  • Stackify
  • Virgin Red
  • Harvard
  • Mambu

Asking right questions


  • Configure triage of right questions to narrow down customer problem.
  • Provide targeted troubleshooting guides.
  • Use analytics to optimise path to the right solution.
Asking right questions

Helpdesk tools


  • Use contact form to submit customer queries for complex customer queries.
  • Configure helpdesk tools with ticket deflector to triage support tickets.
  • Analysing analytics and support tickets helps to improve documentation.
Helpdesk tools

Embed Ticket Deflector in


  • knowledge Base Assistant to offer in-app support along with contextual help.
  • Documentation home page for quick support.
  • Website or application via an URL.
Embed Ticket Deflector in