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Software Documentation Tool
Educate customers and drive product adoption
Bridge the gap between product and customers with software user guides created in less than 5 minutes.
Trusted by thousands of businesses across 150+ countries
Why documentation is delayed at new releases
01
Roadmaps and releases take priority, leaving documentation behind.
02
Low bandwidth turns documentation for releases into a tiring task.
03
Too many inputs and last-minute edits push updates off schedule.
04
No insight into document usage makes it hard to focus on the right content.
An AI-powered,
no-code knowledge base
Structured Knowledge Base
Organize manuals, guides, and release notes into one base so customers can self-educate.
AI Writing Agent
Let AI create your product docs and guides just by adding a prompt, release walkthrough video or transcript.
Version Control & Release Notes
Stay aligned with the right product updates, giving customers the latest information on time.
Reporting & Analytics
Track failed searches and engagement to close adoption gaps and reduce churn risk.
AI-Powered Search
Let customers find clear answers instantly and continue using your product.
Business impacts of release-ready documentation
Customer education at scale
Step-by-step guides let users solve problems and use features without frustration.
Stronger product adoption
When customers learn the product, every feature gets used and valued.
Less support dependence
Instant answers in your knowledge base cut ticket volume and lets support focus on tough issues.
Higher customer retention
Educated customers use products better, find value, and stay loyal.
What our customers achieved
with Document360
We are extremely happy with the solution. We have been getting feedback from both customers and employees on how much easier it is to use, how the search function works effectively, which makes finding information simple.
Yoni Hubermann
Director of Customer Education, Panaya
The ease and speed at which we were able to build a successful documentation site can be directly attributed to Document360. It allows users to find the information they’re looking for effortlessly.
Greg
Senior Software Engineer, Cosmos
Document360 provides us a way to create modern documentation, that’s appealing and easy to manage. More people have begun using our documentation than ever before.
Julian Weiss
Director of Product Documentation, CTERA
Document360 enables us to author and deliver high quality support articles with ease to the desired targeted roles in our system through the use of SSO, roles, and reader groups. Document360 not only delivers on the feature set, but provides a cost effective solution for us.
Todd Reisel
Founder & President, Coastal Business Technologies
Grow adoption through smart documentation
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❓Frequently Asked Questions
What editor features does Document360 offer for software documentation?
Document360 provides an advanced WYSIWYG editor and a Markdown editor, both supporting code blocks with syntax highlighting for technical documentation that includes code samples.
How does Document360 handle versioned documentation for software releases?
Document360 supports workspaces for versioning, allowing separate documentation sets for different product versions. Readers can switch between versions on the site, and when switching, they remain on the same article if it exists in the selected workspace.
Does Document360 include a dedicated workspace for API reference documentation?
Yes, Document360 includes a dedicated API documentation workspace for creating and managing API references. When this workspace is selected, the Overview page shows only data relevant to that workspace.
Can developers update documentation programmatically in Document360?
Yes. Document360's REST API supports article creation, updates, and workflow status changes, allowing engineering teams to integrate documentation updates into their development or release pipelines.