Demo day Webinar on Role of AI-powered knowledge base in customer support - September 24, 2024 | 11AM CDT - Register Now!

Features
Core Product

Portal
For Editors, Writers, and Reviewers

Site
For Customers and Employees

Widget
For SaaS Products and Websites

Industry Leading Features

Analytics

Dashboard

Workflow

SEO

Integrations

Business Glossary

Ticket Deflector

Drive

Platform API

Health Check Metrics

Explore all features
Into the Future

Ask Eddy

See how Document360 makes your life easier with Generative AI.
Read more

Master Document360 with our tutorials

Take your documents to the next level with Document360.
Watch video
Solutions
Use Cases

Knowledge Base

Software Documentation

SOP

User Manual

API Documentation

by industry

SaaS
Documentation for your product

Manufacturing
Faster access, Better decisions

Healthcare
Provide better patient support

Financial Services
Reduce everyday operational risks

Education
Student & faculty knowledge sharing

IT & Consulting
Deliver faster client service
See how our customers drive impact
Read our customer stories
Resources
Users & industry experts
Education
- Blog
- eBooks
- Guides
- Tutorials
help & services
from our blog

Proposal Writing (RFPs): Steps and Challenges...

In our recent episode on the Knowledgebase Ninjas podcast, Mickel...

3 Mins Read

Ideal Organizational Team Structure for Techn...

Technical writers are valuable as they create new knowledge for t...

5 Mins Read

View all posts
Enterprise
Pricing

SV
PT-BR
ES

Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

✒️ Document360 Blog

Name: Knowledge Base Software
Brand: Document360
Rating: 4.7 (2500 reviews)

Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.

Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

Need an awesome Knowledge base?

We will show you how to build a knowledge base (public or private) in minutes.

Book a demo

3 Mins Read

Podcast

Proposal Writing (RFPs): Steps and Challenges with Mickella ...

Sep 10, 2024 • Gowri Ramkumar

In our recent episode on the Knowledgebase Ninjas podcast, Mickella Rast, Proposal Writer …

Read post

5 Mins Read

Best Practices

Ideal Organizational Team Structure for Technical Writers

Sep 6, 2024 • Selvaraaju Murugesan

Technical writers are valuable as they create new knowledge for the company. If …

Read post

10 Mins Read

Knowledge Base Software

How to Write a Getting Started Guide

Aug 30, 2024 • Jubina Prabhakaran

First impressions are everything. Often, the first interaction between your product and a …

Read post

15 Mins Read

Technical Documentation

Software Requirements Document (SRD): Benefits & Examples

Aug 29, 2024 • Shakeer Hussain

Software requirement documentation, otherwise known as Software requirement specifications, is the document on …

Read post

10 Mins Read

Knowledge Base Software

8 Proven Strategies to Reduce Training Costs

Aug 28, 2024 • Jubina Prabhakaran

Training costs are a complex issue in business. They depend entirely on the …

Read post

2 Mins Read

Podcast

Exploring Information Architecture with Lana Brindley, Shippit

Aug 27, 2024 • Gowri Ramkumar

In our recent episode on the Knowledgebase Ninjas podcast, Lana Brindley, Senior Technical …

Read post

4 Mins Read

How GenAI tools with knowledge base integration can reduce c...

Aug 26, 2024 • Selvaraaju Murugesan

Customer support ticket tools have revolutionized how customer queries are being handled. Instead …

Read post

Recommended by industry experts

11 Mins Read

Technical Documentation

DocOps: Consistent Documentation for your Business Success

Aug 23, 2024 • Pradeepa somasundaram

Irrespective of the industry, documentation is the backbone of all businesses, including software …

Read post

8 Mins Read

Best Practices

Step By Step Guide To Creating Employee Offboarding Procedure

Aug 22, 2024 • Pradeepa somasundaram

Offboarding an employee is a very sensitive process. One bad review of company …

Read post

9 Mins Read

Top 10 GenAI Tools for Customer Service You Must Explore

Aug 19, 2024 • Pradeepa somasundaram

Imagine it’s Monday morning. You’ve just logged in and found a massive pile …

Read post

Posts navigation

1 2 … 68 Next

Product

Pricing
Book a Demo
Enterprise Readiness
Private Hosting
Migration Request
Security
Customers
Partners
Resources
Compare
View Demos

Features

Portal
Site
Widget
Analytics
Workflow
SEO
Integrations
Business Glossary
Ticket Deflector
Drive
Platform API
Health Check Metrics

Support

Support
Documentation
Status
Feedback
Contact us

Contact us

support@document360.com

Rating 4.7

(2500+)

About us | Our Culture | Careers

Terms | Privacy policy | Cookie policy|SOC 2