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Standard procedure
docs that actually
get followed
Your SOPs shouldn’t get buried in SharePoint folders. Move them to a governed hub with approvals, version control, and AI search that helps every employee find and follow the right steps.
Trusted by thousands of businesses across 150+ countries
SOPs don’t fail in writing. They fail in the finding.
01
Procedures are scattered across shared drives, PDFs and email threads, so the same process exists in four different places.
02
Without version control and approvals, superseded steps keep circulating long after the process actually changed.
03
The needed step is buried in a 90-page manual, slowing onboarding and every shift after.
Create SOPs once.
Use them everywhere.
New hires productive on day one, not week three
The challenge
Training depends on whichever senior colleague is free that day, and the procedure they teach is whatever version they remember.
How Document360 helps
Publish every procedure as a structured, searchable article, so new hires self-serve the exact step and ramp time drops.
The right step at the moment of the task
The challenge
Shift and field staff need three sentences, not a document, and they often need them somewhere with poor connectivity.
How Document360 helps
Short, media-rich articles with guided decision trees, surfaced in Slack, Teams or the helpdesk, and exportable to PDF for offline use.
Only what is approved ever goes live
The challenge
Nobody owns sign-off, so drafts either sit for weeks or get published unreviewed, and both outcomes cost credibility.
How Document360 helps
Custom review stages with named approvers and due dates, read-only locks during review, and reminders that keep re-certification on time.
Ask in plain language, get the step and its source
The challenge
Employees know the procedure exists. They do not know which manual it lives in, or which version is current.
The Document360 advantage
Eddy AI answers from your SOP library with the citing article and version, using only approved content and respecting permissions.
Audits that pass without a document hunt
The challenge
Evidence of who approved which procedure, and when, gets assembled in a panic the week before the audit.
How Document360 helps
Revision and workflow history accrue as a by-product of normal work, so every change is traceable and exportable when an auditor asks.
Every capability, tied to a
business result
Procedures delivered inside Slack, Teams and your helpdesk
An SOP hub only works if nobody has to go looking for it. Approved procedures are pushed into the tools your teams already have open, and every search comes back as data you can act on.
Answers in chat
Staff ask in Slack or Teams and get the procedure. No new tab, no new habit.
Inside the ticket
Support agents see the right SOP in the ticket view while they work.
Offline on site
Export the current procedure to PDF for locations with no connectivity.
Ready for LLMs
The MCP server connects your procedures to the AI assistants your teams use.
The world’s top companies
trust Document360
Document360 has helped us cross-train staff from different departments. We can now quickly onboard new staff and train them to acquire service and product related knowledge.
Mark Cattlin
Product Manager, Researchbods
Our staff members feel better informed of policies and procedures as they are housed in a centralized place and are always kept up to date.
Andrew Warner
Community Education Manager, Better Life Partners
Document360 helped us establish a single source of truth for procedures both internally and for customers. This has eliminated differences in opinions regarding procedures.
Greg
Senior Software Engineer, Cosmos
Give every team
the procedure you approved
Launch with AI search, approvals & version control, starting with the process that costs you most when it goes wrong.
Questions, answered
❓Frequently Asked Questions
How does Document360 support SOP creation and approval?
Document360's Workflow Designer lets you define review and approval stages for SOP articles. Custom workflow statuses can be marked as read-only to prevent edits during review. A full revision history with author and timestamp is maintained for every article.
How can teams ensure employees always see the latest approved SOP?
Document360 maintains a clear separation between draft and published states. Readers on the knowledge base site only see the published version. Review reminders notify contributors when articles are due for review.
Does Document360 maintain an audit trail for SOPs?
Yes. Document360 records a full revision history for every article, capturing what changed, who made the change, and when. Workflow history per article also shows the progression through each review stage.
Can access to SOP content be restricted to specific teams?
Yes. Document360 supports private and mixed-access projects. Combined with user role and group settings, you can ensure that specific SOP content is visible only to authorized team members.