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Interactive Decision Tree for Smarter Customer Support

Deliver faster solutions using step-by-step interactive guides that leads customers or employees to the right answers and reduce support tickets.

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Trusted by global brands

  • McDonald's
  • vmware
  • Virgin Red
  • Ticketmaster
  • Daikin
  • BVB
  • NHS
  • Landing.ai
  • Insider
  • Whatfix
  • Payoneer
  • Cascade
  • Panaya

For Troubleshooting & Support

Having a problem? Let’s fix it together

  • Break down complex technical queries into simple, guided steps that help users self-diagnose issues.
  • Whether it’s a product not working, or a login issue, users are guided to the right resolution, fast.
  • Drive faster resolution through intelligent flows that adapt to each user’s input & anticipate next steps.
  • Use videos, images, and links to make content clearer, and keep it well-organized for easy access.
Responsive & Easy

For Documentation Teams

Build and customize interactive experiences

  • Build workflows from a blank canvas or pick from ready-made templates.
  • Drag and drop to create, edit, and connect steps in your flow. No code required.
  • Adapt interactive guides for onboarding, tutorials, or support.
Guided Workflows

For Product or Service Help

Find the right product for you

  • Use interactive guides to build intuitive flows that guide users toward the right product or plan.
  • Deliver personalized recommendations with branching logic that considers individual needs.
  • Optimize each step with SEO (Meta title, slug, and description) for maximum visibility.
Custom & Engaging

Design the perfect guide for every need

Troubleshooting

Help customers and employees resolve queries on their own with a guided, step-by-step path.

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Product or Service Help

Provide personalized recommendations to help users troubleshoot independently.

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Support Enquiry

Auto-resolve common queries so agents can focus on complex issues.

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Hear what users love about Document360

The documentation is more visually understandable because of the way Document360 breaks it into individual pages.

Yoni Hubermann | Director of Customer Education, Panaya

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Document360 gives you a well-rounded view of what’s happening with all facets of your content.

Thibaut de robien | CEO at Fastmag

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Document360 makes it easy for us to share our documentation resources across multiple products.

Cory Clarke | Vice President, View Inc

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The documentation is more visually understandable because of the way Document360 breaks it into individual pages.

Ronny | Technical Writer, Easysend

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Top Choice on G2, Capterra, and Beyond…

  • G2 Leader
  • G2 Leader
  • Software Reviews
  • Source Forge
  • Software World
  • Software Suggest
  • Software Reviews
One platform, to solve all your knowledge base challenges

Ready to build your
interactive decision tree?

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