Interactive Decision Tree for Smarter Customer Support

Deliver faster solutions using step-by-step interactive guides that leads customers or employees to the right answers and reduce support tickets.

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Trusted by global brands

For Troubleshooting & Support

Having a problem? Let’s fix it together

Break down complex technical queries into simple, guided steps that help users self-diagnose issues.
Whether it’s a product not working, or a login issue, users are guided to the right resolution, fast.
Drive faster resolution through intelligent flows that adapt to each user’s input & anticipate next steps.
Use videos, images, and links to make content clearer, and keep it well-organized for easy access.

For Documentation Teams

Build and customize interactive experiences

Build workflows from a blank canvas or pick from ready-made templates.
Drag and drop to create, edit, and connect steps in your flow. No code required.
Adapt interactive guides for onboarding, tutorials, or support.

For Product or Service Help

Find the right product for you

Use interactive guides to build intuitive flows that guide users toward the right product or plan.
Deliver personalized recommendations with branching logic that considers individual needs.
Optimize each step with SEO (Meta title, slug, and description) for maximum visibility.

Design the perfect guide for every need

Troubleshooting

Help customers and employees resolve queries on their own with a guided, step-by-step path.

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Product or Service Help

Provide personalized recommendations to help users troubleshoot independently.

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Support Enquiry

Auto-resolve common queries so agents can focus on complex issues.

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The world’s top companies
trust Document360

Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.

Raquel Heyman

Customer Experience Consultant, Prerender

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Document360 gives you a well-rounded view of what’s happening with all facets of your content.

Thibaut de robien

CEO at Fastmag

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Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.

Rachel

Product Manager, SysAid

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Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.