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Standard Operating Procedures

Host a streamlined business process for better understanding. Provide clarity on consistent business process for improving productivity.

Standard Operating Procedures

Trusted by global brands

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  • orca
  • saama
  • silae
  • torch

Scale your customer service without increasing support cost

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Benefits of Standard Operating Procedure

Improve quality assurance of your business processes and ensure consistency across your organization.

Clarity on business process

Reduce ambiguity in employee activities to achieve expected results.

Reduce operational errors

Avoid operational inefficiencies and promote a good working culture.

Meet legal compliance

Limit legal liability in mishandling a procedure.

Change management

Helps to promote positive changes to existing business processes.

Minimise training time

Onboard new hires quickly and enable them to learn faster.

Delegation of duties

Define roles and responsibilities of employees involved in business workflow.

Operational processes

  • Clear understanding of the approved business processes.
  • Awareness about employee roles and responsibilities.
  • Comply with organization risk and safety policies.
  • Acts as a quick reference guide for all employees.
Operational processes

Change management

  • Smooth transition from old to new business processes.
  • Helps with articulating the need for change in business process.
  • Drive the employees to accept the change and move forward.
  • Reinforce employee behaviors to sustain the change.
Change management

Employee training

  • Onboard new employees quicker and do knowledge transfer efficiently.
  • Avoid employee attribution by addressing the competency gap.
  • Encourage self-learning and promote a learning culture.
  • Improve employee productivity and team capabilities.
Employee training

Document360 in action

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