Of millennials use a search engine to find answers before making a call to get customer service.
Of people prefer self-service support over waiting for a reply.
Of calls come from customers who visited the company’s website first.
Host a streamlined business process for better understanding. Provide clarity on consistent business process for improving productivity.
Trusted by global brands
Of millennials use a search engine to find answers before making a call to get customer service.
Of people prefer self-service support over waiting for a reply.
Of calls come from customers who visited the company’s website first.
Benefits
Improve quality assurance of your business processes and ensure consistency across your organization.
Reduce ambiguity in employee activities to achieve expected results.
Avoid operational inefficiencies and promote a good working culture.
Limit legal liability in mishandling a procedure.
Helps to promote positive changes to existing business processes.
Onboard new hires quickly and enable them to learn faster.
Define roles and responsibilities of employees involved in business workflow.
30M +
Articles served per month.
60K +
Articles published per month.
100K +
Active users per month.
Take a look at one of our live customer knowledge base sites