Document360 works hand in hand with your existing help desk, analytics, commenting, chat, translation and code repository products both ways.
Trusted by global brands
Integrate your knowledge base with ticketing systems like Zendesk and Freshdesk.
Use articles as answers in live chat products like Intercom and Drift.
Integrate your knowledge base with analytics tools like Google Analytics and Segment.
Translate articles into multiple languages by connecting to tools like Crowdin.
Use advanced commenting tools like Disqus in your knowledge base.
Integrate your knowledge base with CRO tools like Hotjar and Freshmarketer.
Document360 marketplace extensions help to utilize your knowledge base in external systems like the helpdesk, chat, team collaboration and translation services.
Helpdesk & Chat
Add context to conversations on tickets; search and send support articles. Also, create new articles from Freshdesk.
Helpdesk & Chat
Manage customer queries and support requests by accessing or creating knowledge base article from Zendesk.
Helpdesk & Chat
Provide high-quality self-service support, improve the efficiency of your agents, and enhance your bot capability.
Helpdesk & Chat
Use Driftbot to automatically suggest docs, and use /command to search and suggest docs to customers instantly.
Team Collaboration
Bridge the gap in knowledge management; equip your agents with Document360 without leaving Slack workspace.
Team Collaboration
Integrate Document360 app to seamlessly search for, and share support articles in private chats and channels.
Translation Services
Utilize the power of Crowdin translation marketplace to convert your knowledge base into multiple languages.
Browser Extension
One-touch access to your knowledge base from any Chrome browser tabs and windows for search and article look-up.
Team Collaboration
Automate repetitive tasks and integrate your work with popular apps with a few clicks; No manual work or coding required.
Team Collaboration
Automate repetitive tasks and integrate your work with popular apps in one click; No manual work or coding required.
Team Collaboration
Connect your enterprise apps and automatically create knowledge base articles; Visually intuitive, and requires zero coding expertise.
Helpdesk & Chat
Manage customer relationships and increase your customer satisfaction by providing personalized customer support experience.
Analytics
Monitor, analyze, and gain insights into the web analytics of your knowledge base to track and understand its performance.
Analytics
Utilize an integrated tag management solution for efficient management of web tag implementation.
Analytics
Effectively track and comprehend user behavior on your website or knowledge base using various analytics methods.
Analytics
Efficiently track events and gain a deeper understanding of customer behavior on your website or knowledge base.
Analytics
Leverage user behavior analytics and event tracking to quantify data and formulate strategic insights.
Analytics
Efficiently collect, track, manage, send, and archive first-party customer data from your knowledge base.
Analytics
Effortlessly resolve issues, discover solutions, and optimize the experience for your customers.
Analytics
Monitor user metrics and behavior on your website or knowledge base across multiple devices for comprehensive insights.
Chat
Deliver a real-time support experience using LiveChat on your website or knowledge base.
Chat
Streamline customer support by leveraging live chat functionality alongside an integrated knowledge base.
Chat
Gorgias facilitates seamless communication with your customers across multiple channels.
Chat
Engage with your website users using this chat software to deliver personalized support and assistance.
Chat
Incorporate FreshChat software to actively engage with your customers.
Marketing Automation
Experience the power of Freshworks' marketing automation and conversion optimization tool, designed to elevate your marketing strategies.
Marketing Automation
Enhance your website's performance through Google's A/B, multivariate, and redirect tests to optimize its effectiveness.
Marketing Automation
Enhance web experience and enhance key performance indicators (KPIs) through page A/B testing for optimization.
Marketing Automation
Quantify, comprehend, and optimize page metrics to improve the overall web experience.
Commenting
Incorporate a forum into your articles, enabling customers to provide feedback and seek assistance.
Commenting
Embed a lightweight comment widget seamlessly onto your website or knowledge base.
Translation Services
Enjoy the full potential of Localization in Document360 with Phrase Integration.