Simple and Transparent Pricing
No-hidden-costs and easy-to-grasp pricing options
Free Plan
1 Knowledge base version, 50 Articles, Drive (1GB storage), 2 Team accounts, Public knowledge base, Document360 domain, Custom branding, Home page builder, Article templates, Cookie consent.
Free Trial
Compare Plans
Standard
Professional
Business
Enterprise
Key features
Knowledge base Knowledge base site accessible by public or Knowledge base site can be configured to access either as public (no login) or private (login required) or Knowledge base site can be configured to access both as public (no login) and private (login required).
Public
Public (Advanced)
Private
Mixed
API documentation version
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Add-on
Add-on
Add-on
Team accounts A team account is anyone in your project who is assigned a contributing role, such as “Owner” or “Editor”.
3
5
5
10
Readers Readers are users who can access your private knowledge base.
‐
‐
2000
5000
Import & export project Import & export the full project
✓
✓
✓
✓
Documentation & tools
Knowledge base version A clone (version) of your entire Knowledge Base. Useful for beta documentation or dedicated versions for each of your product versions.
1
1
1
1
Localization Maintain your knowledge base with different available languages.
1
1
1
2
Bulk operations Use bulk operations for actions that are performed on a large scale.
✓
✓
✓
✓
Templates Create and use articles template.
✓
✓
✓
✓
Advanced search (Portal) Search across versions, drive, team accounts,articles and categories in KB portal.
✓
✓
✓
✓
Snippets & variables Reuse any repeatable content.
‐
✓
✓
✓
Glossary Add and manage glossary terms.
‐
✓
✓
✓
Tag management Add and manage tags of your articles and files.
‐
✓
✓
✓
Article review reminder Set alerts for articles for reviewing.
‐
✓
✓
✓
Global find & replace Search and replace any text within your articles.
‐
✓
✓
✓
SEO meta desciption generator Enhance your SEO with the AI-powered Add-on.
‐
✓
✓
✓
Article redirect rules Set redirection rules for obsolete content.
‐
✓
✓
✓
Analytics Insights into your knowledge base performance (upto 30 days and 90 days in business and enterprise plan respectively).
‐
✓
✓
✓
Feedback manager Manage and respond to feedback on articles.
‐
✓
✓
✓
Link analyzer Detect, and resolve broken links in your documentation content.
‐
✓
✓
✓
AI Powered search (KB Site) Search across multiple versions, languages and categories in KB site.
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✓
✓
✓
Import from Word Create article by importing word documents.
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✓
✓
✓
Export to PDF Export your entire knowledge base as PDF.
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✓
✓
✓
Workflows Manage your documentation process and its cycle.
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Add-on
Add-on
✓
Article health-check metrics Insights into your article’s SEO and readability metrics.
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Add-on
Add-on
✓
Tag recommendation Auto generate the tags using AI.
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Add-on
Add-on
✓
Drive
Storage space Store media content of your documentation site.
50 GB
50 GB
50 GB
50 GB
Recycle bin (assets) Restore or permanently delete the assets that you have deleted.
‐
✓
✓
✓
Dependency viewer View the article/page category associated with the files.
‐
✓
✓
✓
Customization & branding
Cookie consent Display cookie consent banner on your site.
✓
✓
✓
✓
Custom domain Customize your documentation site name.
✓
✓
✓
✓
Custom branding Style and customize your knowledge base.
✓
✓
✓
✓
Navigations (menu, header, footer)
✓
✓
✓
✓
Homepage builder Customize and style your documentation site homepage.
✓
✓
✓
✓
Homepage builder themes Customize and style your home page with predefined themes.
‐
✓
✓
✓
Custom footers Customize your Knowledge base footer.
‐
✓
✓
✓
Custom CSS & JavaScript Style your documentation site with custom CSS and JavaScript.
‐
✓
✓
✓
Custom pages Customize and style your Knowledge base static pages.
‐
✓
✓
✓
Smart bars Configurable custom banners for your documentation site.
‐
✓
✓
✓
Extensions
Zendesk Configure zendesk with document360 knowledge base.
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✓
✓
✓
Freshdesk Configure freshdesk with document360 knowledge base.
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✓
✓
✓
Intercom Configure intercom with document360 knowledge base.
‐
✓
✓
✓
Slack Configure slack with document360 knowledge base.
‐
✓
✓
✓
Chrome Configure chrome with document360 knowledge base.
‐
✓
✓
✓
Microsoft Teams Configure microsoft teams with document360 knowledge base.
‐
✓
✓
✓
Make Configure make with document360 knowledge base.
‐
Add-on
Add-on
✓
Drift Configure drift with document360 knowledge base.
‐
Add-on
Add-on
✓
Zapier Configure zapier with document360 knowledge base.
‐
Add-on
Add-on
✓
Integrations
Chat Integrate chat apps with document360, such as live chat, intercom messenger.
‐
✓
✓
✓
Analytics Integrate analytics apps with document360, such as google analytics, hotjar.
‐
✓
✓
✓
Marketing automation Integrate marketing automation apps with document360, such as Zoho pagesence, VWO.
‐
✓
✓
✓
Commenting Integrate commenting apps with document360, such as disqus, commento.
‐
✓
✓
✓
Custom HTML Integrate any script apps with document360.
‐
✓
✓
✓
Self-service options
Ticket deflector Tool to actively deflect customer support tickets.
‐
✓
✓
✓
Multiple ticket deflectors Configure multiple ticket deflector.
‐
Add-on
Add-on
✓
Knowledge base widget Embed your knowledge base as a widget.
‐
✓
✓
✓
Multiple knowledge base assistant Configure multiple knowledge base widgets.
‐
Add-on
Add-on
✓
Security & infrastructure
Security (X-Frame)
✓
✓
✓
✓
SSL
✓
✓
✓
✓
SOC 2 compliance
✓
✓
✓
✓
Data center location
✓
✓
✓
✓
API access Use APIs to integrate with other applications.
‐
✓
✓
✓
Notification configure channels to receive alerts about knowledge base events.
‐
✓
✓
✓
Backup & restore Backup and restore your knowledge base (upto 7 days) & Backup and restore your knowledge base (upto 30 days).
‐
7 days
7 days
30 days (Manual)
IP restriction Provide option to restrict certain IP addresses.
‐
Add-on
Add-on
✓
SAML/OpenID Configurable SAML/OpenID security and authentications.
‐
Add-on
Add-on
✓
JWT Configurable JWT secrity and authentications.
‐
Add-on
Add-on
✓
Security groups and roles Create and customise knowledge base security and its roles.
‐
Add-on
Add-on
✓
Custom email domain Send notification emails addressed from your own custom domain.
‐
Add-on
Add-on
✓
Audit logging Log all events in your knowledge base for compliance (upto 90 days).
‐
Add-on
Add-on
✓
Support & Service
CSM review
annual
mid-year
mid-year
quaterly
Best practices and setup Our team helps to configure your knowledge base.
paid
paid
paid
✓
Concierge migration service
paid
paid
paid
paid
Email & Chat
✓
✓
✓
✓
Phone
‐
✓
✓
✓
Dedicated customer success manager
‐
✓
✓
✓
Invoice option
‐
✓
✓
✓
Dedicated migration manager
‐
‐
‐
✓
Exclusive add-ons
Team accounts (additional) Buy additional team accounts.
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/ta/mo
/ta/mo
/ta/mo
Readers Buy additional reader counts.
‐
‐
/100 readers/mo
/100 readers/mo
Knowledge Base Versions (additional) Buy additional versions.
‐
/mo
/mo
/mo
Storage space (Additional) Buy additional storage space.
‐
/50 GB
/50 GB
/50 GB
Localization (Additional Languages) Buy additional languages.
‐
/mo
/mo
/mo
Salesforce Buy salesforce extension.
‐
/mo
/mo
/mo
Crowdin Buy crowdin extension.
‐
/mo
/mo
/mo
Frequently Asked Questions
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What is a team account?
A team account is anyone in your project who is assigned a contribution role such as “Owner”, “Editor”, etc., to manage your project.
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What is a reader account?
A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base. For public projects (accessible on the internet, like a product Knowledge Base), anyone can access it without a reader account.
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What is a project?
You can think of a project as a complete Knowledge Base (public or private). A project can have team accounts, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.
For Instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). Please note, the pricing above is per project.
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What is a Knowledge Base version?
Document360 allows you to have multiple versions of your project. One of the common use cases for this, you might need to maintain different versions of your documentation for your product to support different versions of your product. Imagine if you are Microsoft, you might have separate documentation to support Windows 10 and Windows Server 2020.
Knowledge Base versions should not be confused with article revisions. Whenever you publish an article and then you wanted to make a change, you create a new revision of that article. Document360 supports unlimited article revisions.
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What is a private Knowledge Base?
Private Knowledge Base is only accessible by people (readers) who are given access to. Example: your employees or private customers. In some of the use cases, you have an internal employee handbook with all standard operating procedures accessible only to your employees. You have a health care software product, and the product Knowledge Base is available only to your private customers.
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What happens if my credit card transaction fails?
Your account email will be notified after each failed payment. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted.
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Do you have monthly and yearly billing options?
Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper (an estimated 20% discount).
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Can we pay via Invoice & Bank Transfer?
Yes. You can pay via Invoice/Purchase order and bank transfer for any annual plan.
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Can I select additional features as Add-ons?
Yes, you can select additional features from higher plan if you need those features for your current plan, you can either buy those add-ons from the Document360 portal or you can contact support to offer you a custom bundle at (support@document360.com)
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What is data storage?
Data storage is the amount of disk capacity available as part your plan to store your knowledge base project artifacts such as files, images and videos. This storage excludes the storage needed for storing your articles, article versions, categories, and project versions.