Start with our risk-free 14-day free trial. No credit card required.
Sandbox lets you test features like Workflow, SSO, Security, Branding, and Custom CSS before launching to production in a safe test environment.
50% of the main plan price
The “search within attachment” feature allows you to extend your search within PDF documents attached to the articles.
$49 /GB/month
An AI-powered feature that generates SEO meta titles and descriptions for your articles in bulk, enhancing your search rankings on popular search engine.
$10 /100 credits
An AI-powered feature that automatically translates your knowledge base content from one language to multiple other languages.
$50 /million character
The default language for all plans is English, the enterprise plan comes with an additional language, and you can purchase more languages.
$99 – 199 /month
Videos and images used for the knowledge base get stored in our cloud storage. Each plan comes with 50 GB of default storage. You can purchase additional storage.
$50 /month (for 50 GB)
Salesforce connector allows you to access your knowledge base within Salesforce, empowering your customer-facing team to resolve inquiries with speed and accuracy.
$500 /month
Utilize the power of the Crowdin translation marketplace to convert your knowledge base into multiple languages using human translators.
$99 /month
The pricing of add-ons is represented in USD.
Our migration team can migrate your existing content from any platform.
The best practice session by our product experts will help you adapt Document360 in no time.
We will make your knowledge base look awesome and align it with your own brand guidelines.
✓ Included
+ Available with add-on
Editors (Markdown, WYSIWYG, Block)
✓
✓
✓
✓
Unlimited articles
✓
✓
✓
✓
Articles revision history
✓
✓
✓
✓
Category management
✓
✓
✓
✓
Workspace
✓
✓
✓
Reusable content snippet
✓
✓
✓
Reusable content variables
✓
✓
✓
Tag management
✓
✓
✓
Glossary management
✓
✓
✓
Global find and replace
✓
✓
✓
Public API access
✓
✓
✓
AI Tag recommender
+
+
✓
Article Templates
✓
✓
✓
✓
Articles bulk actions
✓
✓
✓
Recycle bin
✓
✓
✓
✓
Media Management (Drive)
✓
✓
✓
✓
Media Dependency viewer
✓
✓
✓
Review reminders
✓
✓
✓
Export to PDF
✓
✓
✓
Import from Word
✓
✓
✓
Feedback Manager
✓
✓
✓
Approval and publishing Workflow
+
+
✓
Multilingual knowledge base
+
+
✓
AI powered machine translation
+
+
✓
Custom domain
✓
✓
✓
✓
Custom branding
✓
✓
✓
✓
Customize Headers, Footers, Navigation & Menus
✓
✓
✓
✓
Optimized for any device
✓
✓
✓
✓
Home page builder
✓
✓
✓
✓
Home page builder themes
✓
✓
✓
Custom CSS & JavaScript
✓
✓
✓
Customize system pages
✓
✓
✓
Smart bars
✓
✓
✓
Cookie consent
✓
✓
✓
Dark mode
✓
✓
✓
Download as PDF
✓
✓
✓
Article status indicator
✓
✓
✓
What’s new & RSS Feed
✓
✓
✓
CDN & Image optimization
✓
✓
✓
Customer feedback
✓
✓
✓
Related articles
✓
✓
✓
Previous/Next articles navigation
✓
✓
✓
Attach downloads to articles
✓
✓
✓
Integrate external tools
✓
✓
✓
IP restricted (security)
✓
✓
✓
Embeddable knowledge base widget
✓
✓
✓
Appearance customization
✓
✓
✓
Page specific contextual article display
✓
✓
✓
Multiple widgets
+
+
✓
Ticket Deflector
✓
✓
✓
Ticket Deflector (multiple configuration)
+
+
✓
AI powered search
✓
✓
✓
✓
Advanced portal search
✓
✓
✓
✓
Search analytics
✓
✓
✓
Search within attachments
+
+
+
Articles & Categories performance metrics
✓
✓
✓
Country specific visibility
✓
✓
✓
Search analytics
✓
✓
✓
Page not found analytics
✓
✓
✓
Hyperlinks health analytics
✓
✓
✓
Team accounts analytics
✓
✓
✓
Reader accounts analytics
✓
✓
Meta Title and Description
✓
✓
✓
✓
Robots.txt
✓
✓
✓
✓
Automatic sitemap generation
✓
✓
✓
✓
Article redirect rules
✓
✓
✓
SEO meta generator (AI-powered)
+
+
+
IP Restriction
+
+
✓
Single Sign-on (SAML, JWT, OpenId)
+
+
✓
Security Groups and Roles
+
+
✓
SSL
✓
✓
✓
✓
SOC 2 compliance
✓
✓
✓
✓
Datacenter location
✓
✓
✓
Alert notifications
✓
✓
✓
Backup & Restore
✓
✓
✓
Custom email domain
+
+
✓
Audit Logging
+
+
✓
Zendesk
✓
✓
✓
Freshdesk
✓
✓
✓
Intercom
✓
✓
✓
Slack
✓
✓
✓
Microsoft Teams
✓
✓
✓
Drift
+
+
✓
Zapier
+
+
✓
Make
+
+
✓
Salesforce
+
+
+
Crowdin
+
+
+
A team account is anyone in your project who is assigned a contribution role such as “Owner”, “Editor”, etc., to manage your project.
A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base. For public projects (accessible on the internet, like a product Knowledge Base), anyone can access it without a reader account.
You can think of a project as a complete Knowledge Base (public or private). A project can have team accounts, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.
For Instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). Please note, the pricing above is per project.
Document360 allows you to have multiple workspaces for your projects. One of the common use cases for this is to maintain different workspaces for your documentation to support different products or projects. With workspaces, you can organize your content for each product or project separately, without any confusion or clutter.
For example, you could have a workspace for your accounting software product, another workspace for your customer relationship management (CRM) software product, and yet another workspace for your human resources (HR) software product. This way, you can maintain distinct documentation for each product and ensure that team members are focused on the relevant information for each workspace.
Private Knowledge Base is only accessible by people (readers) who are given access to. Example: your employees or private customers. In some of the use cases, you have an internal employee handbook with all standard operating procedures accessible only to your employees. You have a health care software product, and the product Knowledge Base is available only to your private customers.
Your account email will be notified after each failed payment. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted.
Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper (an estimated 20% discount).
Yes. You can pay via Invoice/Purchase order and bank transfer for any annual plan.
Yes, you can select additional features from higher plan if you need those features for your current plan, you can either buy those add-ons from the Document360 portal or you can contact support to offer you a custom bundle at (support@document360.com) except mixed knowledge base.
Data storage is the amount of disk capacity available as part your plan to store your knowledge base project artifacts such as files, images and videos. This storage excludes the storage needed for storing your articles, article versions, categories, and project versions.
Get total isolation, control, performance, and security for your mission-critical knowledge base using our dedicated private hosting.
Contact UsIf you have any of the following requirements, then you’ll need Document360 private hosting option.
You operate in sensitive business areas such as healthcare, finance, banking, etc., and you prefer storing your data in a dedicated environment rather than a shared SaaS platform.
Your business might demand hosting your data in a specific geographic location. We can support hosting your data in close to 50+ countries in the world.
You expect a predictable knowledge base performance by isolating yourself in a dedicated hosting environment.
You have a large customer base and experience exceptionally high usage of your knowledge base, with several million-page visits daily.
Our private hosting solution provides the best of both worlds. Your data resides in the cloud but is isolated and protected from shared resources.
Combined with the option to choose your data location from 50+ countries, make it a perfect alternative to your “on-premise deployment.”
Contact UsThe “search within attachment” feature allows you to extend your search within PDF documents attached to the articles.
$49 /GB/month
An AI-powered feature that generates SEO meta titles and descriptions for your articles in bulk, enhancing your search rankings on popular search engine.
$10 /100 credits
Sandbox lets you test features like Workflow, SSO, Security, Branding, and Custom CSS before launching to production in a safe test environment.
$ (Talk to us)
An AI-powered feature that automatically translates your knowledge base content from one language to multiple other languages.
$50 /million character
The default language for all plans is English, the enterprise plan comes with an additional language, and you can purchase more languages.
$99 – 199 /month
Videos and images used for the knowledge base get stored in our cloud storage. Each plan comes with 50 GB of default storage. You can purchase additional storage.
$50 /month (for 50 GB)
The pricing of add-ons is represented in USD.
“Document360 has helped us provide excellent technical support to users and given us the flexibility to resolve any issues they may have, quickly and accurately. The IT support team is open to any suggestions and future upgrade requests.”