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🌟 We’ve got a pricing plan that’s perfect for you

We believe Document360 should be accessible to all companies, regardless of size.

Trusted by global brands

  • McDonald's
  • vmware
  • Virgin Red
  • Access
  • Ticketmaster
  • Daikin
  • BVB
  • NHS
  • Landing.ai
  • Insider
  • Whatfix
  • Payoneer
  • Cascade
  • Panaya

Add-ons

Enhance your plan with add-ons

Sometimes, you only need a few features from the higher-tier plan. Our flexible plans allow you to purchase the required feature(s) as an add-on.

* pricing of add-ons are represented in USD

  • API Documentation

    $ 99 /month

    Create beautiful API documentation for internal and external consumers generated automatically from your API definition files. Your APIs deserve better documentation.

    Upgrade add-ons

    $ varies between features (Talk to us)

    Sometimes you only need a few features from the higher tier plan. Our flexible plans allow you to purchase the required feature(s) as an add-on. Check the comparison table.

    Ask Eddy

    $ 129 /5000 credits/month

    Discover the lightning speed of AI-powered searches, ensuring you receive accurate, comprehensive and contextual results for all your queries.

    AI Writer

    $ 99 /unlimited/month

    Harness the power of cutting-edge AI technology to effortlessly craft top-tier, captivating, and personalized content.

    Sandbox environment

    50 % of the main plan price

    Sandbox lets you test features like Workflow, SSO, Security, Branding, and Custom CSS before launching to production in a safe test environment.

    Search within attachments

    $ 49 /GB/month

    The β€œsearch within attachment” feature allows you to extend your search within PDF documents attached to the articles.

    Auto Language Translation

    $ 50 /million character

    An AI-powered feature that automatically translates your knowledge base content from one language to multiple other languages.

    Language

    $ 99 /month

    The default language for all plans is English; the enterprise plan comes with an additional language, and you can purchase more languages.

    Salesforce Connector

    $ 500 /month

    Salesforce connector allows you to access your knowledge base within Salesforce, empowering your customer-facing team to resolve inquiries with speed and accuracy.

    Crowdin Connector

    $ 99 /month

    Utilize the power of the Crowdin translation marketplace to convert your knowledge base into multiple languages using human translators.

    GitHub

    $ 99 /month

    Enable developers to automatically create and update knowledge base articles whenever they commit code changes.

    Premium support

    $ 500 /month

    With this offering, you'll enjoy priority access to expedited support service and response times, ensuring your issues are addressed promptly.

We’ll take you all the way!

Help your customers with a fully functional knowledge base that they can use to solve problems. Make it easy with 2 line content here.

Content Migration

Our migration team can migrate your existing content from any platform.

Talk to us

Best Practice Training

The best practice session by our product experts will help you adapt Document360 in no time.

Talk to us

Branding & Design

We will make your knowledge base look awesome and align it with your own brand guidelines.

Talk to us

Compare plans

Features
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Editors (Markdown, WYSIWYG, Block)

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Unlimited articles

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Articles revision history

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Category management

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Workspace

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Reusable content snippet

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Reusable content variables

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Tag management

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Glossary management

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Global find and replace

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Public API access

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Article Templates

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Articles bulk actions

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Recycle bin

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Media Management (Drive)

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Media Dependency viewer

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Review reminders

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Export to PDF

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Import Articles

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Feedback Manager

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Approval and publishing Workflow

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Multilingual knowledge base

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AI-powered machine translation

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Eddy - AI Assistant

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Eddy - AI Writer

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SEO Meta Generator

Tag Recommender

Related Articles

Title Recommender

Article Summarizer

Custom domain

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Custom branding

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Optimized for any device

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Cookie consent

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Customize Site - Home page

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Dark mode

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Download as PDF

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Related articles

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Customize headers, navigation & menus

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Customize footers

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Home Page Themes

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Custom CSS & JavaScript

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Error Pages & Login Page

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Smart bars

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Article status indicator

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What's new & RSS Feed

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CDNΒ &Β Image optimization

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Customer feedback

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Previous/Next articles navigation

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Attach downloads to articles

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Integrate external tools

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IP restricted (security)

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Knowledge base widget

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Appearance customization

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Page specific contextual article display

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Multiple widgets

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Ticket Deflector

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Ticket Deflector (multiple configuration)

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AI-powered search

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Advanced portal search

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Search analytics

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Search within attachments

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Articles & Categories performance metrics

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Country specific visibility

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Search analytics

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Page not found analytics

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Hyperlinks health analytics

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User analytics

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Reader analytics

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Meta Title and Description

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Robots.txt

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Automatic sitemap generation

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Article redirect rules

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IP Restriction

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Single Sign-on (SAML, JWT, OpenId)

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Security Groups and Roles

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SSL

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SOC 2 compliance

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Datacenter location

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Alert notifications

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Backup & Restore

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Custom email domain

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Audit Logging

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Zendesk

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Freshdesk

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Freshservice

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Intercom

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Slack

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Microsoft Teams

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Drift

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Zapier

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Make

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Salesforce

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GitHub

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Crowdin

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Standard
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Professional
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Business
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Enterprise
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#1 rated for knowledge base software among leading platforms

  • Capterra
  • G2
  • GetApp
  • Software Advise
Overall Ratings

Questions & answers

Can’t find the answer here? Get in touch

  • What is a user?

    A user is anyone in your project who is assigned a contribution role such as β€œOwner”, β€œEditor”, etc., to manage your project.

  • A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base. For public projects (accessible on the internet, like a product Knowledge Base), anyone can access it without a reader account.

  • You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.

    For Instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). Please note, the pricing above is per project.

  • Document360 allows you to have multiple workspaces for your projects. One of the common use cases for this is to maintain different workspaces for your documentation to support different products or projects. With workspaces, you can organize your content for each product or project separately, without any confusion or clutter.

    For example, you could have a workspace for your accounting software product, another workspace for your customer relationship management (CRM) software product, and yet another workspace for your human resources (HR) software product. This way, you can maintain distinct documentation for each product and ensure that team members are focused on the relevant information for each workspace.

  • Private Knowledge Base is only accessible by people (readers) who are given access to. Example: your employees or private customers. In some of the use cases, you have an internal employee handbook with all standard operating procedures accessible only to your employees. You have a health care software product, and the product Knowledge Base is available only to your private customers.

  • Your account email will be notified after each failed payment. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted.

  • Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper (an estimated 33% discount).

  • Yes. You can pay via Invoice/Purchase order and bank transfer for any annual plan.

  • Yes, you can select additional features from higher plan if you need those features for your current plan, you can either buy those add-ons from the Document360 portal or you can contact support to offer you a custom bundle at (support@document360.com) except mixed knowledge base.

  • Data storage is the amount of disk capacity available as part your plan to store your knowledge base project artifacts such as files, images and videos. This storage excludes the storage needed for storing your articles, article versions, categories, and project versions.

Get total Isolation, Control, Performance & Security for your KB with our Private Hosting

Combined with the option to choose your data location from 50+ countries, make it a perfect alternative to your β€œon-premise deployment”.

4 reasons why you should choose private hosting for your knowledge base

If you have any of the following requirements, then you’ll need Document360 private hosting option.

1

Privacy-conscious business

You operate in sensitive business areas such as healthcare, finance, banking, etc., and you prefer storing your data in a dedicated environment rather than a shared SaaS platform.

2

Geographic data requirements

Your business might demand hosting your data in a specific geographic location. We can support hosting your data in close to 50+ countries in the world.

3

Predictable Performance

You expect a predictable knowledge base performance by isolating yourself in a dedicated hosting environment.

4

Extremely high-volume traffic

You have a large customer base and experience exceptionally high usage of your knowledge base, with several million-page visits daily.

Trusted by global brands

  • McDonald's
  • vmware
  • Virgin Red
  • Access
  • Ticketmaster
  • Daikin
  • BVB
  • NHS
  • Landing.ai
  • Insider
  • Whatfix
  • Payoneer
  • Cascade
  • Panaya

talk to us

You’ve made the right choice!

Move your knowledge base from shared resources to a dedicated private hosting now.


β€œThe documentation is more visually understandable because of the way Document360 breaks it into individual pages.”

Yoni Hubermann

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