Customer Support Teams
Reduce your support tickets by up to 30% by enabling customers to find answers independently through a well-structured knowledge base, improving your support team’s efficiency and customer satisfaction.
Trusted by support teams globally
Create a searchable hub for FAQs and product guides, so your support team can quickly find the right info when they need it. This helps them respond faster and keeps customer answers clear and consistent.
Create step by step instructions for troubleshooting technical problems and restoring services. This will empower agents to resolve issues faster and reduce the need for escalations.
Ensure consistent information across chat, email, and social media by integrating a centralized knowledge base, enabling uniform and accurate responses across all support channels.
Provide instant, relevant answers to complex queries and ensure users can easily find the necessary information. Smart, ChatGPT like AI search capabilities enhance the efficiency of your support team and reduce frustration.
Minimize support ticket volume by automatically directing users to relevant self-help resources in your knowledge base. This reduces the burden on your support teams, lowers resolution times, and decreases support costs while enhancing customer satisfaction.
Use in-depth analytics to track metrics like views, search queries, etc. to understand how your audience interacts with your knowledge base. By identifying content gaps, you can uncover what users are searching for but not finding, helping you shape a data-driven content roadmap.
The documentation is more visually understandable because of the way Document360 breaks it into individual pages.
Yoni Hubermann | Director of Customer Education, Panaya
Document360 is our partner for the Ausdia support portal, which caters to top semiconductor companies using our EDA tool. The Document360 portal is very easy to use and manage, with great support from the team, thanks to their dedicated Customer Success Executive. The main objective of choosing Document360 has been achieved. Thank you!
Pradeep CR | Director Technical Account Management, Ausdia
Document360 has been a huge help in managing our knowledge base. It is easy to use, allowing us to create articles quickly. The real win? Customers are finding the answers they need on their own, resulting in a significant drop in support calls.
Cory Permack | Content Manager, Brivity
Document360 makes it easy for us to share our documentation resources across multiple products.
Cory Clarke | Vice President, View Inc
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