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Customer Support Teams

Does your support team have the information they need to succeed?

Switch to Document360

Reduce your support tickets by up to 30% by enabling customers to find answers independently through a well-structured knowledge base, improving your support team’s efficiency and customer satisfaction.

Saas Knowledge base

Trusted by support teams globally

  • Whatfix
  • Airtable
  • gong
  • netflix
  • fujiflim
  • A16z

Do it all with Document360

Knowledge base

Create a searchable hub for FAQs and product guides, so your support team can quickly find the right info when they need it. This helps them respond faster and keeps customer answers clear and consistent.

Centralized knowledge base for customer support

Troubleshooting guides for customer support

Create step by step instructions for troubleshooting technical problems and restoring services. This will empower agents to resolve issues faster and reduce the need for escalations.

Troubleshooting guides for customer support

Multi-channel support documentation

Ensure consistent information across chat, email, and social media by integrating a centralized knowledge base, enabling uniform and accurate responses across all support channels.

Multi-Channel Support Documentation

What makes
Document360 different

Find answers instantly

Provide instant, relevant answers to complex queries and ensure users can easily find the necessary information. Smart, ChatGPT like AI search capabilities enhance the efficiency of your support team and reduce frustration.

Find Answers Instantly

Enable your customers through self serve

Minimize support ticket volume by automatically directing users to relevant self-help resources in your knowledge base. This reduces the burden on your support teams, lowers resolution times, and decreases support costs while enhancing customer satisfaction.

Enable your customers through self serve

Insight-driven support

Use in-depth analytics to track metrics like views, search queries, etc. to understand how your audience interacts with your knowledge base. By identifying content gaps, you can uncover what users are searching for but not finding, helping you shape a data-driven content roadmap.

Analytics

Connect with all your
favorite apps

Built for every
role in your team

  • Reduce ticket resolution time
  • Improve customer satisfaction scores
  • Increase self-service adoption
  • Streamline support team processes

  • Resolve complex issues faster
  • Enhance technical documentation accuracy
  • Reduce escalation rates
  • Improve troubleshooting efficiency

  • Boost overall customer retention
  • Optimize support team performance
  • Align support with business goals
  • Reduce operational support costs

  • Improve your GRR metrics
  • Drive product adoption growth
  • Strengthen customer success metrics
  • Increase strategic customer partnerships

Hear what users love about Document360

Panaya

The documentation is more visually understandable because of the way Document360 breaks it into individual pages.

Yoni Hubermann | Director of Customer Education, Panaya

Fastmag

Document360 gives you a well-rounded view of what’s happening with all facets of your content.

Thibaut de robien | CEO at Fastmag

view

Document360 makes it easy for us to share our documentation resources across multiple products.

Cory Clarke | Vice President, View Inc

Easysend

The Document360 team did not stop until everything was perfect and met our expectations.

Ronny | Technical Writer, Easysend

Top Choice on G2, Capterra, and Beyond…

  • G2 Leader
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  • Software World
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One platform, to solve all your knowledge base challenges

Create your
help center today!