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Centralize access control with SSO & SCIM
Enable secure login with SSO and automate user lifecycle management with SCIM, so the right users always have the right access, instantly.
Trusted by global brands
Universal Identity Access
We integrate deeply with your existing enterprise identity providers so you never have to manage passwords again.
Okta Enterprise
Azure Active Directory
Google Workspace
Custom SAML 2.0
OpenID Connect
JWT Tokens
One login to rule out every breach
- Reduce the attack surface by eliminating siloed passwords stored across multiple platforms.
- Leverage trusted Identity Providers like Okta, Azure AD, and Google Workspace as your single security layer.
- Enforce consistent, enterprise-grade access policies across every user and every session.
One click is all it takes to access documentation
- Authenticating once through your corporate identity provider grants immediate access to the knowledge base.
- Give team members seamless, one-touch entry into the knowledge base portal from day one.
- Reclaim hours lost to credential management and redirect them to meaningful work.
Manage every user and control every access point
- Provision and revoke access instantly from one central dashboard, without platform-by-platform updates.
- Dramatically cut password reset requests and routine support tickets from your backlog.
- Simplify user lifecycle from onboarding to offboarding with clean, auditable controls.
Engineered for today’s evolving security standards
- Support SAML 2.0, OpenID Connect, and JWT, the industry’s most trusted authentication standards.
- Meet the access control requirements of SOC 2, ISO 27001, and other key compliance frameworks.
- Provide auditors with consistent, centralized user access logs that prove accountability at every level.
Automate user provisioning and lifecycle management
- Enable SCIM to automate the entire user lifecycle, from onboarding to offboarding.
- Add, update, or remove users and permissions directly from your identity provider, with real-time sync to Document360.
- Eliminate manual admin tasks, reduce errors, and free up IT teams to focus on higher-impact work.
Multi-JWT authentication
- Configure up to 5 JWT authentication setups within a single project.
- Use independent domains, URLs, and secret tokens for every authentication flow.
- Create branded login experiences tailored for different customer portals and audiences.
The real cost of managing access without SSO
Without SSO
- Manual credential management is required for every individual user
- Frequent password reset requests drain IT bandwidth daily
- Fragmented and inconsistent visibility into user login activities
- Complex, multi-step onboarding repeated across every platform in use
With SSO
- Automated provisioning via SAML 2.0, OIDC, or through their IdP
- Self-service access via corporate IDs removes password support entirely
- Centralized monitoring and detailed access logs
- Seamless integration with Okta, Azure AD, or JWT
The world’s top companies
trust Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman
Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
Thibaut de robien
CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák
Communications and PR Manager, Comgate
❓Frequently Asked Questions
What SSO protocols and identity providers does Document360 support?
Document360 supports SAML 2.0 and OpenID Connect for SSO. Documented integrations include Okta, Microsoft Entra (Azure AD), Google Workspace, and ADFS. Note: SCIM provisioning is not supported when Google is configured as the identity provider.
How does SCIM provisioning work in Document360?
When SCIM is enabled, user and group management is handled through your identity provider. Adding, updating, or deactivating a user in the IdP automatically reflects in Document360. When SCIM is active, editing a user's name or deleting them directly in Document360 is disabled, those actions must be performed in the IdP.
Can SCIM settings be shared across multiple Document360 projects?
Yes. When creating a new SSO configuration, you can inherit SCIM settings from an existing parent SSO connection. The child project automatically inherits the parent's SCIM configuration and cannot modify it independently.
What is the default role assigned to users provisioned via SCIM?
The default role for users provisioned through SCIM is Contributor. Permissions are set to None by default but can be updated at any time from within Document360.