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Your support knowledge is everywhere. Your users still can’t find it
Document360 AI Chatbot turns your scattered knowledge across docs, tickets, files, and FAQs into instant answers.
Trusted by thousands of businesses across 150+ countries
Built for every team that touches the customer experience
One chatbot. Trained on your knowledge. Deployed wherever your customers and teams need answers.
Stop answering the same question twice
Train your chatbot on every knowledge source. Let it handle tier-1 volume at scale and escalate to Zendesk or Freshdesk when a human is needed.
Make your docs work while you sleep
Add AI chat to any knowledge base or public site in minutes. Readers can ask a question and get an answer pulled directly from your content.
Skip the RAG stack. Ship the result
Get a production-ready AI chatbot without building one. Connect your sources, customize behavior in the playground, and go live. No infrastructure overhead required.
End the Slack or Teams message spiral
Stop being the human search engine for your own organization. Give every employee a chatbot trained on your internal policies & SOPs, available 24/7.
Your support knowledge is everywhere, but users still can’t find it
Stop answering the same question twice
The challenge
Tier-1 volume consumes the people best placed to handle the hard cases, and it arrives around the clock in every timezone.
How Document360 helps
Train the chatbot on every knowledge source, let it absorb tier-1 volume, and escalate to Zendesk or Freshdesk with full context.
Make your docs work while you sleep
The challenge
Readers arrive with a question and get a navigation tree, then bounce to support instead of reading three articles.
How Document360 helps
Add AI chat to any site in minutes: readers ask and get an answer from your content, with the source article cited.
End the Slack message spiral
The challenge
A handful of people become the human search engine for the whole company, and tribal knowledge never makes it into writing.
How Document360 helps
Give every employee a chatbot trained on internal policies and SOPs, always on and permission-aware, so onboarding stops depending on who is online.
Most chatbots guess. Ours only speaks when it knows.
One wrong answer is all it takes to lose a customer’s trust. Document360 AI Chatbot responds only from sources it can verify.
Generic Chatbot
Eddy AI Chatbot
If you can’t measure it, you can’t improve it
Track conversations, queries, answered and unanswered questions, so you can identify gaps and improve content.
The world’s top companies
trust Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman
Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
Thibaut de robien
CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák
Communications and PR Manager, Comgate
FAQs
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How quickly can I launch the AI chatbot?
You can go live in hours, not weeks. Connect your knowledge base, import additional sources, test responses in the playground, and deploy once you’re confident.
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What content sources can the chatbot use?
Document360 AI Chatbot pulls from your knowledge base, websites, FAQs, files (PDF, DOCX, MD, TXT), and support tickets from Zendesk or Freshdesk.
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How accurate are the chatbot responses?
Responses are grounded in your content, not generic AI guesses. The chatbot uses your approved knowledge sources to deliver contextual, relevant answers, reducing the risk of hallucinations and improving trust.
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Can the chatbot handle complex or unresolved queries?
Yes. When a query needs human intervention, users can raise a support ticket directly from the chatbot. The full conversation context is passed to your support team for faster resolution.
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Can I customize how the chatbot looks and responds?
Yes. You can tailor the chatbot’s branding, tone of voice, and behavior to ensure it aligns with your product, support style, and customer expectations.
An enterprise-ready AI support assistant, live when your team is ready
Launch your chatbot today