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Internal Knowledge Base Software
Close support tickets faster with a central knowledge base
Give support agents instant access to the right answers, anywhere, and anytime.
Trusted by thousands of businesses across 150+ countries
Why resolving support tickets takes too long
01
Scattered resources across systems delay resolution of even simple tickets.
02
Isolated knowledge quickly goes outdated, leading to incorrect responses.
03
New hires take longer to ramp up without one trusted source.
Faster answers, quicker resolutions – all with one knowledge base
Centralized Knowledge Hub
Enable support agents across locations to access the right information, instantly.
Multi-SSO Access
Simplify login process for your agents on different identity providers to access sensitive documents.
AI-Powered Search
Provide AI-powered search results that reduce handle time and follow-up requests.
Workflow Designer
Control the content workflow so only approved updates are published and the latest version stays consistent across teams.
Power up the Helpdesk you already use
Agents work in Zendesk, Freshdesk, Zoho, and other helpdesks every day. Document360 connects right there, adding the knowledge backbone that speeds up resolutions.
- Faster resolutions: Agents access guides directly in the ticket view.
- Fewer mistakes: Teams follow the right steps without switching tools.
- Better productivity: Agents stay focused on customers instead of juggling systems.
Faster ticket resolution. Stronger business impact.
Smaller ticket queues
Tickets are cleared more quickly, preventing queues from piling up and keeping workloads balanced.
Stronger customer trust
Timely resolutions delight customers and translate into lasting goodwill and brand strength.
Faster agent onboarding
New hires get productive sooner, reducing training overhead and lightening the load on senior staff.
What our customers
achieved with Document360
Document360 allows us to have a quick, efficient, and up-to-date Knowledgebase for internal use for our agents.
Christopher M
Technical Support Supervisor, Boise Cascade
Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time.
Natasha G
Customer Experience Manager, Soothe
All of our call center agents can self-serve now and they absolutely love this product. This is a simple knowledge base without all the extras (unlike zendesk) at a good price.
Heather J
Fetchpet
Supercharge internal guides to resolve issues faster
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❓Frequently Asked Questions
How does Document360 support internal knowledge base use cases?
Document360 supports internal knowledge bases through private project settings, SAML SSO authentication, role-based access controls, and SCIM provisioning for automated user management. Team members sign in using corporate credentials and access only content permitted by their role.
Can different departments have separate content areas in Document360?
Yes. Document360 supports multiple projects within a single account, as well as category-level permission settings. You can separate content by department while maintaining a single portal for administrators.
How does Document360 prevent internal documentation from going stale?
Document360 includes review reminders that flag articles as "Needs Review", workflow assignments with due dates, and a full revision history for every article. Contributors can be assigned as owners of specific articles to ensure accountability.
What search capability does Document360 offer for internal teams?
Internal readers can use Eddy AI's assistive search to ask questions in natural language and receive answers from the knowledge base. Search Analytics also tracks failed searches, showing administrators what employees are looking for but not finding.