EN 
PT-BR
FR
ES
DE
Every answer employees need, without asking a colleague
One governed source of truth for organisation policies, processes and know-how, with AI search that answers in seconds.
Trusted by thousands of businesses across 150+ countries
The knowledge exists. Finding it is the job.
01
Procedures are scattered across shared drives, PDFs and email threads, so the same process exists in four different places.
02
A handful of veterans become the human search engine, and their know-how walks out the door with every resignation.
03
Nobody owns the wiki, so pages age silently and employees stop trusting what they find.
Find every answer without relying on colleagues
Day-one questions answered without a colleague on call
The challenge
New hires ask the same fifty questions every cohort, and each answer costs a senior colleague’s afternoon.
How Document360 helps
A structured onboarding hub of tools, policies and how-tos that new hires search themselves, cutting ramp time and repeat questions.
One current version of every policy
The challenge
Policy PDFs circulate by email, so people act on last year’s leave policy and HR answers the same question daily.
How Document360 helps
Policies live as versioned articles behind review workflows, so the published copy is always current and superseded ones stop circulating.
Tribal knowledge, written down before it walks out
The challenge
The fix for the 2am incident lives in one engineer’s head, and the on-call rotation is only as good as who picks up.
How Document360 helps
Runbooks with code blocks, Mermaid diagrams and decision trees, searchable at 2am and surfaced in Slack or Teams mid-incident.
Ask in plain language, get the answer and its source
The challenge
Employees don’t know which tool holds the answer, so the fastest search is still pinging whoever answered last time.
How Document360 helps
Eddy AI answers from approved internal content with the citing article, respecting each reader’s permissions, in the portal or in Slack and Teams.
Open to every employee, not to everyone
The challenge
Comp bands, security runbooks and board notes cannot sit in a wiki where every page is readable by everyone.
How Document360 helps
Private projects behind SSO, with roles, reader groups and IP restrictions scoping each category to exactly the people who should see it.
Every capability, tied to a
business result
Knowledge delivered where work happens
Comp bands, security runbooks and board notes cannot sit in a wiki where every page is readable by everyone.
In Slack & Teams
Employees ask in chat and get the cited answer without switching tools.
Behind your SSO
SAML sign-on and SCIM provisioning through your identity provider.
In the helpdesk
Internal IT and HR desks see the right article inside the ticket view.
Ready for LLMs
The MCP server connects internal knowledge to the AI assistants your teams use.
What our customers
achieved with Document360
Document360 allows us to have a quick, efficient, and up-to-date Knowledgebase for internal use for our agents.
Christopher M
Technical Support Supervisor, Boise Cascade
Document360 is contributing to the education of not only our users but the customer support team as well! Our support team is able to easily reference the knowledge base during their interactions which helps to also reduce their handling time.
Natasha G
Customer Experience Manager, Soothe
All of our call center agents can self-serve now and they absolutely love this product. This is a simple knowledge base without all the extras (unlike zendesk) at a good price.
Heather J
Fetchpet
Give your team
one place to look
Comp bands, security runbooks and board notes cannot sit in a wiki where every page is readable by everyone.
Questions, answered
❓Frequently Asked Questions
How does Document360 support internal knowledge base use cases?
Document360 supports internal knowledge bases through private project settings, SAML SSO authentication, role-based access controls, and SCIM provisioning for automated user management. Team members sign in using corporate credentials and access only content permitted by their role.
Can different departments have separate content areas in Document360?
Yes. Document360 supports multiple projects within a single account, as well as category-level permission settings. You can separate content by department while maintaining a single portal for administrators.
How does Document360 prevent internal documentation from going stale?
Document360 includes review reminders that flag articles as "Needs Review", workflow assignments with due dates, and a full revision history for every article. Contributors can be assigned as owners of specific articles to ensure accountability.
What search capability does Document360 offer for internal teams?
Internal readers can use Eddy AI's assistive search to ask questions in natural language and receive answers from the knowledge base. Search Analytics also tracks failed searches, showing administrators what employees are looking for but not finding.