Analytics
Rich insights to understand end-user engagement with your knowledge base and make data-driven decisions.
Trusted by global brands
Geography
- Provides insights about content consumers’ geographic region.
- Helps to write contextual content for your target audience.
- Understand content consumption growth over time.
Performance
- Gauge performance of your knowledge base articles.
- Empowers technical writers to focus on non-performing articles.
- Understand different types of content consumption categories.
#1 rated for knowledge base software among leading platforms
Search
- Know what problems your users are trying to solve.
- You can create new content based on no-result searches.
- Offers insights into search volumes over time.
Feedback
- Understand user feedback on your published articles.
- Act on content consumer’s feedback.
- Update and improve articles that need attention.
Link status
- Track broken web links in your knowledge base articles.
- Get actionable insights to fix broken web links.
- Identify and fix links to improve user experience.
Third-party analytics integration
- Integrate with popular analytics apps.
- Combine in-built insights with third party analytics.
- Use your own custom analytics scripts.
Team accounts
Help to understand the contribution of content producers and track the productivity of the documentation team.
Ticket deflector
Quantify the effort of how the knowledge base is enabling customers to self-serve and deflect customer support tickets.
Page not found
Analyse and monitor the visits to obsolete or non-existent knowledge base articles and apply article redirection rules.