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Analytics

Rich insights to understand end-user engagement with your knowledge base and make data-driven decisions.

Analytics

Trusted by global brands

  • McDonald's
  • vmware
  • Virgin Red
  • Access
  • Ticketmaster
  • Daikin
  • BVB
  • NHS
  • Landing.ai
  • Insider
  • Whatfix
  • Payoneer
  • Cascade
  • Panaya

Geography

  • Provides insights about content consumers’ geographic region.
  • Helps to write contextual content for your target audience.
  • Understand content consumption growth over time.
Geography

Performance

  • Gauge performance of your knowledge base articles.
  • Empowers technical writers to focus on non-performing articles.
  • Understand different types of content consumption categories.
Performance

#1 rated knowledge base software among leading platforms

  • Capterra
  • G2
  • GetApp
  • Software Advise
Overall Ratings

Search

  • Know what problems your users are trying to solve.
  • You can create new content based on no-result searches.
  • Offers insights into search volumes over time.
 Search

Feedback

  • Understand user feedback on your published articles.
  • Act on content consumer’s feedback.
  • Update and improve articles that need attention.
FeedbacK

Link status

  • Track broken web links in your knowledge base articles.
  • Get actionable insights to fix broken web links.
  • Identify and fix links to improve user experience.
Link status

Third-party analytics integration

  • Integrate with popular analytics apps.
  • Combine in-built insights with third party analytics.
  • Use your own custom analytics scripts.
Third-party analytics integrations
Team accounts

Help to understand the contribution of content producers and track the productivity of the documentation team.

Ticket deflector

Quantify the effort of how the knowledge base is enabling customers to self-serve and deflect customer support tickets.

Page not found

Analyse and monitor the visits to obsolete or non-existent knowledge base articles and apply article redirection rules.