Trusted by global brands
Articles served per month.
Articles published per month.
Active users per month.
Help to understand the contribution of content producers and track the productivity of the documentation team.
Quantify the effort of how the knowledge base is enabling customers to self-serve and deflect customer support tickets.
Analyse and monitor the visits to obsolete or non-existent knowledge base articles and apply article redirection rules.
The rich analytics provide us great insights like articles read most, questions or topics most enquired on by listeners, and keywords that need to be included in our content.
Tobias | Manager, AWR360
Document360’s analytics gives us insights into what our customers look for and, together with customer feedback, enables us to continuously improve our knowledge base.
Elsa Tolsma | Technical Writer, Cenosco
Document360 offers rich analytics to listen and respond to our customer feedback quickly to align SysAid company values customer is our compass.
Rachel | Product Manager, SysAid