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Our customers across the globe trust us with their data security. We back ourselves up with robust data security and privacy practices that form an integral part of our product engineering and service delivery principles.

Trusted by global brands

  • McDonald's
  • vmware
  • Virgin Red
  • Access
  • Ticketmaster
  • Daikin
  • BVB
  • NHS
  • Insider
  • Whatfix
  • Payoneer
  • Cascade
  • Panaya

Behind the scenes

Document360 being a custodian of customers’ data, a multi-fold model of security architecture, robust product delivery and a highly resilient service platform, are the key tenets of its service delivery

Protecting your data

We protect your data by applying multi-tiered data security model, adhering to stringent data security practices and good data governance processes.

Secure Product Build

Security by design is our mantra to ensure that every product build is secure and safe. Our product team focusses on end-to-end security in our product lifecycle

Highly Resilient Architecture

Our technical architecture is highly scalable, elastic and redundant to ensure that our servers are available to deliver services reliably without any downtime

Protecting your data

We understand the value of data security. With our robust system of data safeguards, we allow you to focus on the data rather than on its security.

Highly Resilient Architecture

The architecture is built with resiliency in mind that ensure high availability for the product and data.

High Availability

We have multiple instances of our services running to ensuring high availability of our services for our customers.

Highly Scalable DNS

Route users to the best endpoint based on geo-proximity, latency, health, and other considerations.

Data Backup

Cloud snapshots are taken every day and retained, weekly and monthly, and the backups are available for 1 months for restoration.

Incident & Breach Management

Procedures are established for reporting incidents, and tracking it for timely communication, investigation, and resolution.

Azure CDN

We use Azure CDN to make sure our application and customer documentation are served with speed and ensure that they are served from the nearest node.

Disaster recovery

To provide an uninterrupted experience our infrastructure and storage are replicated in different geo-location. Independent security audits are carried out on regular basis.

Secure Product Build

Information security and data privacy requirements are baked into every release cycle and form part of the blueprint considerations of the product.

#1 rated knowledge base software among leading platforms

  • Capterra
  • G2
  • GetApp
  • Software Advise
Overall Ratings

Found a security bug

Document360 understands that protection of customer data is a significant responsibility and requires the highest priority. We genuinely value the assistance of security researchers and any others in the security community to assist in keeping our systems secure. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of all our users. Please reach out to if you have found any potential vulnerability in our product.

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