AI-powered knowledge base for customers and teams
Self-service platform to build, share and manage knowledge base, product documentation, manuals, SOPs, Wikis and more.
Trusted by global brands
MEET DOCUMENT360
Everything you need, in one place
Features that matter the most to improve your overall article publishing and consumption experience.
Knowledge Base Portal
For Editors, Writers, and Reviewers
An advanced portal for content producers, with the state-of-the-art editor, category manager, analytics and more.
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Knowledge Base Site
For Customers and Employees
Brand, style and create a public or private knowledge base with a custom home page and domain.
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Widget
For your websites and applications
An embeddable widget that connects your product or website to your knowledge base so users can get answers instantly.
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API Documentation
Developer Tools
Create customizable API documentation automatically for customers & developers at scale.
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HOW DOCUMENT360 HELPS
Providing endless possibilities
Document360 revolutionizes the way you create and manage documentation. Our user-friendly interface, bundled with powerful features, streamlines the entire documentation process, making it effortless and efficient.
Technical Writers
Technical documentation
Build technical documentation for your application, product, or system. Describe it detail about its features, service, requirement and more.
User manuals
Create user manuals and guides for users to provide comprehensive instructions on how to use a product or avail your service.
Tutorials
Prepare step-by-step tutorials to provide seamless onboarding experience and improve product adoption over time.
Release notes
Keep you users informed about the latest product updates, bug fixes, and new features by publishing release notes.
Product Owners
Product strategy and vision
Document the overall vision, goals, and strategy for your product to align well with other stake holders.
Product documentation
Define detailed functional and non-functional requirements for your product.
Competitive analysis
Comprehensive assessment of the strengths and weaknesses of competing product or service in the market.
Market research
Define user personas, target users or customer segments. Document insights about customer needs, preferences, and market trends.
Customer Support Teams
FAQs
Provide quicker resolution by preparing answer to frequently asked questions by your customers.
Troubleshooting guides
Help customers to identify and resolve issues by preparing detailed step by step troubleshooting guides.
Support knowledge base
Improve agent productivity by defining the recommended responses and actions for specific customer queries.
Onboarding documentation
Guide new customers through your services, ensuring a seamless introduction and understanding of how to maximize value.
Developers
FAQs
Provide quicker resolution by preparing answer to frequently asked questions by your customers.
System documentation
Specify system requirements, dependencies, and setup instructions for deploying and running a software.
Specification documents
Prepare detailed specification of a project or product, for development and common understanding among stakeholders.
Quality assurance documentation
Outline procedures that ensure consistent quality across processes, products, or services to deliver the best outcomes.
Scale your customer service without increasing support cost
Explore our customer sitesPOWERFUL WAYS TO GROW
Documentation made effortless
Workflows
Design and manage your documentation workflow process.
Business Glossary
Create a single source of truth for all your business terms.
Feedback Manager
Keep track of all your feedback across all your articles and categories.
Third-party
Connect with your business tools
Help your customers with a fully functional knowledge base that they can use to solve problems. With Document360, make it easy for your customers to learn how to use your product.
120+
Integrations
24/7
Migration assistance
Integrations
Learn moreMigrate your existing documents with ease
Learn moreSee how our customers drive impact
Read our customer stories
Trusted by thousands of users in over 100+ countries
Pricing
Simple & transparent pricing for all sizes
Try Document360 for free, stay with us for a year and save 33%.
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