The Knowledge Base Platform, engineered for growing companies
Instantly create an online Self-Service Knowledge Base for your Customer and Employees (accessed either publicly or privately).
Fueling Knowledge bases for companies like
#1 Rated for Knowledge Management by
Document360 Use Cases
What can you build with Document360?
Product Help Docs
Build a world-class, self-service knowledge base for your SaaS products.
Technical Documentation
Create how-to guides, tutorials, reference docs, system docs, and release notes.
Online User Guides & FAQs
Replace offline, static, PDF user guides with guides you can always keep up-to-date.
API Documentation
Automatically generate customizable API Documentation from your API definition files.
Internal knowledge base
Build a private, login required, documentation for employees or clients.
Standard Operating Procedures
Build SOP’s like employee handbooks or sales/marketing playbook.
Document360 in action
Take a look at some of our live customer knowledge base sites.
After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled.
We have been working with Document360 since the beginning to integrate them into our company. We have migrated our existing knowledge base to the Document360 platform. I like Document360's clean, dynamic look and how simple the document creation and organization process is, and all of the customizable features, especially URL Mapping.
Document360 has given us the customizability of a static site generator without the development, upkeep, or learning curve!
Document360’s home page builder feature is easy to use to provide a great landing page. The two editors (markdown or WYSIWYG) inside Document360 are versatile to produce great documentation.
We have recently started to write our documentation in Document360. I have personally used it a lot the last few weeks and I am very satisfied so far. I think that it is a professional and polished product.
Scale your customer support without increasing the costs.
Help your customers with a fully-functional knowledge base that they can use to solve problems. Make it easy for your customers to learn how to use your product with Document360!
Of people prefer self-service support over waiting for a reply.
Of millennials use a search engine to find answers before making a call to get customer service.
Of calls come from customers who visited the company’s website first.
Integrations & Extensions
Document360 works hand in hand with your existing help desk, analytics, commenting, and chat products both ways.
Integration: Helps to bring external systems like chat, commenting, and analytics into your knowledge base.
Extensions: Helps to utilize your knowledge base in the external systems like help desk and chat.
Integrations ExtensionsAre you worried about the migration?
With Document360 you don't have to worry. We'll complete the entire migration process for you seamlessly, so you can focus on your next big moves.
Kick-off
We will understand your current knowledge base system and provide an estimate. We can migrate from pretty much any existing Knowledge base systems or platforms.
Migrate
Our team uses automated tools and manual processes to migrate your knowledge base. This will be an iterative process with regular updates and sync ups.
Wrap-up
We perform a thorough QA process, set redirection rules, and make sure your new Document360 Knowledge base is live without losing any of your existing SEO traffic.
Built to handle massive scale
Robust platform that provides seamless experience at scale
articles served per month
articles published per month
active users per month
Awards & Recognition
Trusted by thousands of user in over 100+ countries
Satisfaction
Ease of Use
Ease of Setup
