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IT Services

From requirement to deployment, document every step

Simplify IT knowledge sharing

A McKinsey report highlights that 45% of IT projects exceed their budgets due to poorly managed documentation, leading to inefficiencies, errors, and compliance risks. The lack of centralized, up-to-date documentation is a key driver of these project overruns.

IT Services

Trusted by IT service companies globally

  • Agiliti
  • engageRM
  • Servers Australia
  • CACI
  • Cascade
  • unilink

Comprehensive documentation
for IT companies

Internal knowledge base

Create project specific documentation which includes BRDs, design documents, test cases, etc. to help internal users and customers find answers instantly about their projects.

  • Central repository
  • Improve collaboration
  • 24/7 access to project information
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Knowledge Base

Software documentation

Ensure your product engineering team can easily access the latest information on systems and tools, reducing errors and downtime.

  • Central repository of PRDs, release notes, etc.
  • Publish coding guidelines and best practices
  • Improve team collaboration
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Software documentation

User manual

Equip end-users with the information they need to use IT systems effectively, reducing support calls.

  • Decrease support queries
  • Accelerated product adoption
  • Improve customer satisfaction
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User manual

SOP

Establish and maintain compliance with industry standards and regulations through clearly defined employee handbook, HR policies and procedures, process documentation, etc.

  • Boost operational efficiency
  • Ensure compliance
  • Enhance team alignment
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SOP

API documentation

Provide clear API documentation to help your teams collaborate effectively and integrate features seamlessly. Easily share this documentation with customers using our mixed mode privacy setting.

  • Reduce integration time
  • Improve API adoption
  • Enhance developer experience
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API documentation

What makes
Document360 different

Find answers instantly

Provide instant, relevant answers to complex queries and ensure users can easily find the necessary information. With Ask Eddy our ChatGPT like AI search, everyone can find instant information on any project-related queries.

Find answers instantly

Writing made easy

Improve Your Content with AI to Shorten, Lengthen, Change Tone, Split Sentences, and More.

Writing made easy

Test API endpoints

With our interactive interface, developers can test API endpoints right within your API docs. Document360 can automatically generate code samples for API endpoints in 5 different programming languages (Shell, C#, Java, JavaScript and Python).

Test API endpoints

Create no-code documentation

With our advanced WYSIWYG editor, you can create visually appealing software documentation without the need for coding. Format your content with intuitive drag-and-drop tools, rich text options, and real-time previews, ensuring your documentation is functional and attractive.

Create no-code documentation

Keep track of changes

Keep your documentation up-to-date and accurate with version control. Track changes, manage revisions, and revert to previous versions easily. Bring consistency and ensure your team is always aligned with the latest updates.

Keep track of changes

Secure data management

Maintain control over who can view, edit, and access private content with robust user access management tools. Ensure the security of sensitive information by restricting access to authorized internal employees and your clients.

Get detailed insights

Built for every
role in your team

  • Streamline project delivery
  • Reduce project overruns
  • Align cross-functional teams

  • Reduce ticket volume
  • Improve resolution speed
  • Enhance customer satisfaction

  • Improve collaboration
  • Reduce development errors
  • Consistent code quality

  • Create content at scale
  • No-code documentation
  • Simplify content management

Hear what users love about Document360

We are extremely happy with the solution. We have been getting feedback from both customers and employees on how much easier it is to use, how the search function works effectively, which makes finding information simple.

Yoni Hubermann, Director of Customer Education, Panaya

Cosmos

The ease and speed at which we were able to build a successful documentation site can be directly attributed to Document360. It allows users to find the information they’re looking for effortlessly.

Greg, Senior Software Engineer, Cosmos

Ctera

Document360 provides us a way to create modern documentation, that’s appealing and easy to manage. More people have begun using our documentation than ever before.

Julian Weiss, Director of Product Documentation, CTERA

Top Choice on G2, Capterra, and Beyond…

  • G2 Leader
  • G2 Leader
  • Software Reviews
  • Source Forge
  • Software World
  • Software Suggest
  • Software Reviews
One platform, to solve all your knowledge base challenges

Create your
IT Knowledge base today!