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Import from PDF & Word
Import content from PDF and Word documents directly into your knowledge base, transforming static files into structured, searchable, and scalable knowledge.
Trusted by thousands of businesses across 150+ countries
Import from PDF – Single Article
- Instantly convert text-based PDFs (with images) into editable knowledge base articles.
- Auto-fill article name and category to speed up publishing.
- Automatically switch to structured multi-article import for large (300+ page) PDFs.
Import from PDF – Multiple Articles
- Break long PDFs into structured, topic-level articles automatically.
- Use heading detection to align with your knowledge architecture.
- Turn static manuals into discoverable, high-impact content.
Import from Word – Single Article
- Convert finalized Word documents into ready-to-publish knowledge in seconds.
- Retain bullets, tables, and images with clean, structured formatting.
- Automatically store migrated images securely in the Document360 Drive.
Import from Word – Multiple Articles
- Split large Word files into structured articles using heading logic.
- Map each article to the right category during import.
- Execute bulk updates instantly after migration.
Gain a competitive edge by turning PDFs & Word into structured knowledge
Without Document360
- Content lives in PDFs and Word files; Static, siloed, and underused.
- Teams manually copy, paste, and reformat content, introducing errors.
- Large documents are published as single, overwhelming pages.
- Migrations take weeks and block product or support launches.
- Other platforms “support imports” but lack control, scale, and clarity.
With Document360
- Existing documents become structured, searchable knowledge assets.
- Imports preserve structure and readability with minimal intervention.
- Word & PDF files are intelligently split into multiple, usable articles.
- Bulk imports accelerate migrations without slowing the business.
- Document360 turns imports into a repeatable, scalable content workflow.
❓Frequently Asked Questions
What file types can I import into Document360?
Document360 supports importing PDF files and Word documents. The content is extracted and converted into editable articles in the portal.
What content is preserved when importing a Word document into Document360?
When importing a .docx file, Document360 preserves standard formatting, including headings, lists, and paragraphs. Complex layouts may require manual cleanup after import.
Can I import multiple files at once into Document360?
Yes. Document360 supports bulk import of multiple files in a single operation, which makes migrating large volumes of existing documentation more efficient.
Can the Eddy AI chatbot use imported files as a knowledge source?
Yes. The Eddy AI Chatbot can draw information from uploaded files, including PDF, DOC, DOCX, and MD formats, in addition to the knowledge base itself, website pages, FAQs, and ticketing platforms.