EN 
Buy vs Build
Building a knowledge base takes months. Scaling one shouldn’t
Document360 eliminates engineering overhead with a ready-to-use platform, complete with AI search, analytics, workflows, and hosting.
Trusted by global brands
Getting 70% there is easy.
The last 30% takes years.
Every team thinks they’ll build a simple docs portal. Here’s what actually happens.
Engineering becomes black hole
Search, workflows, and SSO, every feature is its own project. A side project becomes a permanent dependency
No AI search, no instant answers
Users expect answers immediately. Without AI search, they file support tickets instead of finding docs.
Zero visibility into what works
No analytics, no article tracking, no failed search data. Documentation becomes expensive guesswork.
Plugin chaos, not knowledge
AI search, Analytics, and Media Storage, each a separate plugin. You manage integrations, not content.
Enterprise auth is hard
SSO and role-based access each need dedicated sprints. Security compliance never ships on its own.
Tech debt compounds quietly
Every workaround delays the rebuild. As your product evolves, your custom docs platform falls further behind.
From months to days, the difference is clear
Compare what the next 12 months look like when you build versus when you buy Document360.
| Feature Requirement | Build in-house | Document360 |
|---|---|---|
| AI-powered search & chatbot | 4-6 weeks + plugin | Included |
| Analytics & article performance | 3-4 weeks | Included |
| Feedback management | 2-3 weeks + plugin | Included |
| Workflow approvals & review | 3-5 weeks | Included |
| SSO & enterprise authentication | 4-6 weeks | Included |
| Role-based access control | 2-3 weeks | Included |
| Security & compliance | 4-6 weeks | Included |
| Ongoing maintenance | 2-4 engineers | Zero |
| Time to production 6-12 months ~30% ever reach prod | Time to production < 1 day 100% production ready |
Everything built in. Zero plugins needed.
Document360 ships as a complete platform. No configuration marathon required.
AI search that actually works
- Conversational AI answers, not keyword results
- Chatbot trained on your structured content
- Grounded answers, no hallucinations
See exactly what’s working
- Article performance & engagement tracking
- Failed search detection & gap analysis
- User behavior and reading patterns
Structured workflows without the chaos
- Role-based assignments per stage
- Inline comments and feedback
- Version history and rollback
Enterprise security, already built
- SAML & OAuth SSO (Okta, Azure AD, Google)
- SOC 2 Type II & GDPR compliant
- Audit logs & session management
Simplify documentation workflows
See the difference Model Context Protocol makes in your daily operations.
Built for secure and scalable AI integrations
SOC 2 Type II
Independently audited. Enterprise compliance out of the box.
GDPR Compliant
EU data privacy requirements met by default.
SSO & RBAC
Single sign-on and role-based access configured, not built.
Audit Logs
Full access logs and session management for compliance teams.
The world’s top companies
trust Document360
Document360 has helped us empower customers to find the knowledge they need, instead of gatekeeping it. It is a game changer. Once we upload an article regarding a specific issue, we see support tickets regarding that issue decreasing by 20%-30%.
Raquel Heyman
Customer Experience Consultant, Prerender
Document360 gives you a well-rounded view of what’s happening with all facets of your content.
Thibaut de robien
CEO at Fastmag
Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster. Document360’s robust analytics help SysAid swiftly respond to customer feedback, aligning with our customer-centric values.
Rachel
Product Manager, SysAid
Earlier customer calls would run longer because even the basics had to be explained to them and we often had to wait online till they tried our solution and it worked. Document360 has helped ease the load on our customer support team because customers are now enabled to handle issues themselves.
Michal Petrák
Communications and PR Manager, Comgate
