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Boost support efficacy with Gorgias’ AI-powered chat and Document360’s resourceful knowledge.

Link Document360 to Gorgias for instant knowledge, elevating support precision and customer engagement.

Through integration, enable Gorgias to pull real-time data and suggestions from Document360, enhancing the support experience.

App highlights

AI-enhanced support Instant article access Boosted customer satisfaction

Why integrate Document360 with Gorgias?

  • Unified customer support
  • Effortless integration
  • Real-time communication
  • Centralized conversations
  • Enhanced collaboration
  • Improved user experience

Unified customer support & effortless integration

Gorgias, a multi-channel helpdesk, centralizes customer support. Integrating it with Document360 provides support agents with a unified view of customers and offers an easy, Gorgias App ID-based setup, simplifying customer support accessibility in your Document360 knowledge base.

Enhanced real-time communication & centralized conversations

This integration enables users to connect with support agents instantly through the Knowledgebase site’s chatbox, fostering real-time communication for improved user satisfaction. Simultaneously, support teams can efficiently manage, organize, and respond to customer requests within Gorgias, streamlining support workflows and ensuring prompt assistance.

Efficient collaboration & enhanced user experience

This integration enhances teamwork among support team members, ensuring the prompt and efficient handling of support inquiries within Gorgias. Users benefit from a seamless experience with easy access to support while navigating documentation, significantly improving their overall satisfaction on the knowledgebase site.


  1. Log in to your Document360 portal.
  2. Go to “Settings” > “Knowledge base site” > “Integrations.”
  3. Select “Gorgias” from the list of available integrations.
  4. Click the “Add” button.
  5. Enter your Gorgias account credentials.
  6. Click “Add” to complete the process.

For a more elaborate integration setup instructions, check out our handy configuration guide.