Enhance support with FreshChat’s messaging and Document360’s knowledge integration.

Why integrate Document360 with Freschat?

• Modern customer engagement
• AI-powered chatbox
• Integration capabilities
• Unified inbox
• Self-service with AI bots
• Streamlined support

Modern customer engagement

Freshchat is a modern messaging tool that empowers sales and customer engagement teams to effectively communicate with website visitors. This integration ensures businesses stay updated with the latest customer engagement trends, enhancing their ability to connect with users seamlessly.

AI-powered chatbox and self-service

Freshchat offers an AI-powered chatbox that enhances user interactions and support. Additionally, businesses can leverage AI bots within Freshchat to provide self-service options to customers. These bots deliver instant responses to common queries, reducing response times and improving overall user experiences.

Unified inbox and streamlined support

Freshchat provides a unified inbox for managing messages from different communication platforms, preventing any customer inquiries from being missed. Moreover, the integration with Document360’s knowledge base simplifies customer support operations. Support agents can access relevant documentation and knowledge resources directly within Freshchat, ensuring accurate and efficient support to users. This streamlining of support operations enhances user satisfaction and support efficiency.