Name: Knowledge Base Software
Brand: Document360
Rating: 4.7 (2500 reviews)

Features
Core Product

Portal
For Editors, Writers, and Reviewers

Site
For Customers and Employees

Widget
For SaaS Products and Websites

Industry Leading Features

Analytics

Dashboard

Workflow

SEO

Integrations

Business Glossary

Ticket Deflector

Drive

Platform API

Health Check Metrics

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Knowledge Base

Software Documentation

SOP

User Manual

API Documentation

by industry

SaaS
Documentation for your product

Manufacturing
Faster access, Better decisions

Healthcare
Provide better patient support

Financial Services
Reduce everyday operational risks

Education
Student & faculty knowledge sharing

IT & Consulting
Deliver faster client service
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Resources
Users & industry experts
Education
- Blog
- eBooks
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help & services
from our blog

Proposal Writing (RFPs): Steps and Challenges...

In our recent episode on the Knowledgebase Ninjas podcast, Mickel...

3 Mins Read

Ideal Organizational Team Structure for Techn...

Technical writers are valuable as they create new knowledge for t...

5 Mins Read

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Enterprise
Pricing

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PT-BR
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Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

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Knowledge Management
Knowledge base Software
Technical Documentation
API Documentation
SOP
AI
SaaS
Customer Support
Best Practices
Product Updates
Product Engineering
Podcast

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11 Mins Read

Customer Support

Reduce customer service costs without compromising Quality

Jun 21, 2024 • Jubina Prabhakaran

Are you limiting your business growth only to balance your customer service cost? …

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17 Mins Read

Customer Support

How to Create an External Knowledge Base

May 28, 2024 • Jubina Prabhakaran

In today’s fast-paced world, customers are unwilling to hold on to a phone …

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14 Mins Read

Customer Support

10 Ways to Reduce Call Center Volume in Customer Service

Mar 29, 2024 • Jubina Prabhakaran

If you’re running a call center, you’ll undoubtedly have encountered spikes in call …

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14 Mins Read

Customer Support

How to Simplify the Customer Onboarding in Banking

Feb 29, 2024 • Pradeepa somasundaram

Money is a very sensitive topic for almost everyone. When customers newly open …

Read post

12 Mins Read

Customer Support

5 Key Steps for Seamless New Client Onboarding in Wealth Man...

Feb 29, 2024 • Pradeepa somasundaram

When you think of client onboarding in wealth management, you may picture a …

Read post

11 Mins Read

Customer Support

How an AI-Powered Knowledge Base Helps Customer Support

Jan 24, 2024 • Selvaraaju Murugesan

We all know conventional ways of answering customer queries will not satisfy today’s …

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6 Mins Read

Customer Support

Impact of ChatGPT enabled knowledge base in call centers

Nov 15, 2023 • Selvaraaju Murugesan

One of the main functions of a SaaS product company is to provide …

Read post

#1 rated knowledge base software among leading platforms

9 Mins Read

Customer Support

Why Product Knowledge Matters in Customer Service

Sep 30, 2023 • Jubina Prabhakaran

Effective customer service plays a critical role in the success of any business. …

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15 Mins Read

Customer Support

A Quick Guide to Get Accurate ChatGPT Responses for Your FAQs

Sep 29, 2023 • Selvaraaju Murugesan

If you’ve arrived on this blog, chances are that you are searching for …

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7 Mins Read

Customer Support

ChatGPT and the Future of Customer FAQs: Trends and Predictions

Aug 22, 2023 • Document360 Team

The buzz around ChatGPT is not fading soon. It’s now a staple in …

Read post

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Rating 4.7

(2500+)

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