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Customer Support

Call Center Training
The Complete Guide to Effective Call Center Training

Jun 25, 2025 Pradeepa somasundaram

Put a finger down if your call center agents seem unsure or overwhelmed. …

Support agent
Decision Trees for Support Agents: A Smarter Way to Support

Jun 6, 2025 Jubina Prabhakaran

You can use decision trees to guide your support agents through the step-by-step …

Effective Troubleshooting Trees in Customer Service
Troubleshooting Trees in Customer Service: The Key to Stream...

May 13, 2025 Jubina Prabhakaran

In customer service, knowledge is power. The longer you spend on troubleshooting customer …

Call Center Quality Assurance
Why Call Center Quality Assurance is Key to Customer Satisfa...

Feb 18, 2025 Jubina Prabhakaran

Do you want to improve your call center quality assurance process? Looking to …

Chatbots vs. Knowledge Bases
Chatbots Vs. Knowledge Bases: Choose the Ideal Support Tool

Sep 27, 2024 Jubina Prabhakaran

Chatbots vs. Knowledge bases is a tricky choice to make. Surely, keeping up …

Contextual Help
Contextual Help: Relevant Support at the Right Time

Sep 20, 2024 Jubina Prabhakaran

In UX design, support is pivotal in guiding users through their journey. Designers …

Reduce customer service costs without compromising Quality
Reduce customer service costs without compromising Quality

Jun 21, 2024 Jubina Prabhakaran

Are you limiting your business growth only to balance your customer service cost? …

reduce call volume in call center
10 Ways to Reduce Call Center Volume in Customer Service

Mar 29, 2024 Jubina Prabhakaran

If you’re running a call center, you’ll undoubtedly have encountered spikes in call …

How to Simplify the Banking Customer Onboarding.png
How to Simplify Customer Onboarding in Banking

Feb 29, 2024 Pradeepa somasundaram

Money is a very sensitive topic for almost everyone. When customers newly open …

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