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How Technical Writers Can Build a skills.md for AI Assistants
Apr 15, 2026 • Selvaraaju Murugesan
Skills are reusable resources that can be provided to AI assistants such as Claude, ChatGPT and so o...
Connect Chatgpt to Your Knowledge Base with MCP: A Practical...
Apr 11, 2026 • Jubina Prabhakaran
📝 TL;DR We’ll look at the definition of MCP (Model Context Protocol). You’ll understa...
How to Make Your Documentation AI Agent Friendly
Apr 7, 2026 • Selvaraaju Murugesan
AI agents are AI systems that can plan, think, make decisions, and act autonomously. AI agents are b...
Knowledge Base Automation: Custom Fields, SCIM Provisioning ...
Apr 3, 2026 • Jenolin Johnson
There's a particular kind of frustration that quietly builds as teams grow. Not the loud, urgent kin...
How MCP Servers Unlock Your Documentation for AI Assistants
Mar 30, 2026 • Jenolin Johnson
Every technical writer knows what documentation tax is, even though it's a cost that every team has ...
How SCIM Automates User Access in Document360 Knowledge Base
Mar 28, 2026 • Sophia Prince
Imagine you are an IT administrator at a fast-growing organization, handling large teams. Fifty new ...
February 2026 Updates: Multi-user Workflow, Improved Tables ...
Mar 9, 2026 • Jenolin Johnson
February may be the shortest month of the year, but it delivered meaningful improvements where they ...
How to Create an Interactive Guide for Better Self-Serve Sup...
Feb 23, 2026 • Jubina Prabhakaran
Do you want to know what an interactive guide is and how it is better than traditional guides Are yo...
5 Reasons Companies Migrate from Zendesk to Document360
Feb 20, 2026 • Shobhana Settu
Curious why companies consider migrating from Zendesk to Document360 for Knowledge base needs, and w...