Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
What Is Enterprise Knowledge Management (EKM) and How Do You...
Jul 30, 2026 • Janeera
A senior engineer gives two weeks’ notice. She mentions, almost offhand, that she’s the only per...
Knowledge Management Trends in 2026: What’s Actually Changing
Jul 28, 2026 • Janeera
According to Mordor Intelligence, the knowledge management software market is on track to reach $16....
System Cards and Datasheets: A Technical Writers G...
Jul 24, 2026 • Selvaraaju Murugesan
Large Language Model providers are publishing system cards to bring transparency into their model be...
Prompt Injection: Securing Your AI-Connected Knowledge Base
Jul 17, 2026 • Selvaraaju Murugesan
Prompt injection isn't a future risk to documentation; it's active now. OWASP has ranked it the #1 s...
How to Document a CLI: A Guide for Command-Line Tools
Jul 10, 2026 • Selvaraaju Murugesan
Command-line tools remain central to how developers build, ship, and automate their work, and that r...
Knowledge Base Best Practices That Reduce Support Tickets
Jul 6, 2026 • Jubina Prabhakaran
Most knowledge bases fail the same way. They are not under-built. They are under-maintained. A team ...
Create Visual Documentation for Humans, Optimize It for AI D...
Jun 29, 2026 • Darshan Sureshkumar
Your documentation now has two readers. There's a person searching for an answer, and the AI assista...
Open Knowledge Format OKF: Turning Docs into Agent Memory
Jun 24, 2026 • Selvaraaju Murugesan
Large Language Models (LLMs) keep getting better, gaining capabilities in every release cycle. Despi...
Docs-as-Evals: Why Technical Writers Are Now Writing the Ans...
Jun 17, 2026 • Selvaraaju Murugesan
Gartner projects that by 2029, agentic AI will resolve 80% of common customer service issues without...