Document360 Blog
Document360 news, latest updates, best practices, market research, and expert insights into product documentation, SaaS documentation & knowledge base management.
Docs-as-Evals: Why Technical Writers Are Now Writing the Ans...
Jun 17, 2026 • Selvaraaju Murugesan
Gartner projects that by 2029, agentic AI will resolve 80% of common customer service issues without...
The End of the Screenshot Era in Documentation
Jun 10, 2026 • Selvaraaju Murugesan
It is common nowadays for traffic from AI agents to the docs site to exceed human-generated traffic....
How to Identify and Fix Documentation Gaps Using AI and MCP
Jun 4, 2026 • Selvaraaju Murugesan
Given the proliferation of AI coding tools, every software product release adds new features, and th...
The Enterprise Guide to Knowledge Base Authentication and MC...
Jun 1, 2026 • Darshan Sureshkumar
Document360’s May updates are built around a growing reality in modern documentation where a singl...
Documentation Drift: What It Is, Why It Happens, and How to Fix
May 26, 2026 • Selvaraaju Murugesan
Documentation drift occurs when there is a mismatch between what your documentation article says and...
MCP Servers vs. Skills: Why Technical Documentation Needs Both
May 20, 2026 • Selvaraaju Murugesan
Customers are using general-purpose AI assistants such as Claude, Gemini, ChatGPT, and so on to unde...
How AI Agents Are Changing Documentation Analytics
May 13, 2026 • Selvaraaju Murugesan
Most documentation sites' traffic came from a human audience via a web browser. In this GenAI world,...
5 Ways to Give Your AI Coding Agent Access to Documentation
May 6, 2026 • Selvaraaju Murugesan
AI coding agents are popular among developers. Many of them are vibe coding and orchestrating multip...
Connect Claude to Your Knowledge Base with MCP: Step-by-Step...
May 1, 2026 • Jubina Prabhakaran
MCP (Model Context Protocol) is an open standard released by Anthropic in 2024 for working with thei...