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“Rainforest Alliance cut customer queries 40% and lifted satisfaction to 96% with Document360”
Teams who built their
SOP with Document360
Real SOP projects - what these teams documented, what changed for their customers, and the numbers that came with it.
“Document360 provided a centralized and organized way to share tutorials, manuals, and FAQs.”
“The integrations and extensions available with Document360 prompt our call center agents to self-solve a lot.”
“Document360 ensures people can find the information they are looking for in an industry where compliance is critical. Through Document360 we now have one single source of data.”
“Document360 is easy to use, has highly responsive customer support, and is an engaging platform.”
“Document360 helped us establish a single source of truth for procedures both internally and for our customers. This eliminated differences in opinions regarding procedures”
“With almost 30 writers on board, Document360’s workflow feature allows for a two-stage peer review process, so first-draft content does not have to be published temporarily before its corrected.”
“Document360 has helped us provide excellent technical support to users and given us the flexibility to resolve any issues they may have, quickly and accurately. The IT support team is open to any suggestions and future upgrade requests.”
“Document360 version history feature helps us to answer questions at our periodic audits about changes made to our policy documents over time.”
“Document360 helped us to onboard new hires quickly and train them effectively using the knowledge base site.”