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“NavVis slashed support tickets 40% year-on-year with Document360 AI knowledge base”
How Information Technology teams
make every answer findable
Real knowledge bases from information technology teams - what they documented, what changed for their customers, and the numbers that came with it.
“Keypro replaced PDF manuals with a live, AI-searchable knowledge base across 4 products”
“We’ve received great feedback on how amazing the knowledge base is.”
“The feedback from our customers on our support site has been only positive. They all like the site and find it very valuable.”
“Document360 not only allowed us to create content more easily from an author’s perspective but also interact with that content more easily from the staff’s perspective.”
“If we see a new article garnering a lot of views, we go tell the concerned team that the project, feature or update they released is doing really well. We then pair it with Google Analytics to see how many searches it brings to the site.”
“Since adopting Document360, we have been adding 30% more articles to our knowledge base every quarter.”
“We had problems before with people in several countries not being able to access the help center, but it's not a problem anymore. The rich analytics helps us see that it's being used there.”
“Using Document360 has definitely been a transformational part of our product marketing initiative.”
“We are extremely happy with the solution. We have been getting feedback from both customers and employees on how much easier it is to use, how the search function works effectively, which makes finding information simple.”