Christina Dorfler
Senior Associate Community Management, aixigo
“Some of our customers and seniors have even commented, Oh wow! We have never seen a documentation platform like it.”
Location
Germany
Industry
SaaS
aixigo is a provider of API-based Wealth Management software. Their product BLOXX is one of the sought-after wealth management platforms across Germany, UK, and other parts of Europe. Their clients include banks, financial service providers, and wealth managers who are looking to digitize their service offerings. Their platform BLOXX allows customers to combine the capabilities of multiple software modules for various specific tasks such as portfolio analysis, financial planning, etc
aixigo was looking for a knowledge management platform to host their customer-facing documentation describing how the different modules of BLOXX work, how they can be combined to achieve certain goals, use cases, and also an option to try out the different APIs. The aixigo team has also established a “Partner Academy” on their knowledge base, which guides existing and potential partners.
aixigo initially tried hosting their documentation on another content management platform. However, they faced multiple challenges.
One of the senior technical writers at aixigo, Charlotte Wallbrecht, first came across Document360 at the TC World conference in Stuttgart. She got to see the platform and meet some customers using the product. After researching and trying out a few more knowledge management platforms in the market , they finally zeroed in on Document360. Some of the features that made Document360 a perfect solution for aixigo include:
Christina Dorfler, Senior Associate Community Management, at aixigo says,
During the trial period itself, we could set up the articles and categories well and make it appear in our colors. This gave us a great first impression on how working with the tool was going to be.
aixigo says that a year after they moved their documentation to Document360, they began receiving feedback regularly on articles from customers. They say their knowledge base has also expanded in terms of articles and information, because it is so easy to create and publish articles.
The analytics also show a gradual and consistent increase in the number of platform users.
Christina says,
We are getting great feedback from our management too and more people internally have begun using the platform.
Some of our customers and seniors have even commented,
Oh wow! We have never seen a documentation platform like it,” says Jonas Pommerening, Head of Developer Relations at aixigo.
The aixigo knowledge base has now become a marketing tool, which their sales representatives showcase while pitching the product to potential customers.
For a scaling company like aixigo which functions in a highly regulated industry like finance with enterprise customers, it is critical to have an easy-to-use, scalable knowledge management platform like Document360. Thus, the platform which specializes in making information easy to find and appealing was a perfect fit for the software company.
"Being bootstrapped, Document360 was a tool that fit within our budget. It was also robust enough to grow with us."