Pradeepa somasundaram's Articles
DocOps: Consistent Documentation for your Business Success
Aug 23, 2024 • Pradeepa somasundaram
Irrespective of the industry, documentation is the backbone of all businesses, including software de...
Step By Step Guide To Creating Employee Offboarding Procedure
Aug 22, 2024 • Pradeepa somasundaram
Offboarding an employee is a very sensitive process. One bad review of company culture can cloud yo...
Top 10 GenAI Tools for Customer Service You Must Explore
Aug 19, 2024 • Pradeepa somasundaram
Imagine it’s Monday morning. You’ve just logged in and found a massive pile of customer service ...
Top 10 Software Documentation Tools in 2026
Jul 30, 2024 • Pradeepa somasundaram
There’s so much more to your software product than just the code. In order for users to get the mo...
Best Tools to Create CustomGPT for Your Business
Jul 21, 2024 • Pradeepa somasundaram
Running a business involves juggling many tasks and dealing with customers. Answering the same quest...
Communities of Practice For Organizational Knowledge Management
Jun 26, 2024 • Pradeepa somasundaram
Success in any industry hinges on the ability of organizations to embrace change and cultivate a cul...
Defining and Justifying IT Policies and Procedures in the Wo...
Jun 25, 2024 • Pradeepa somasundaram
Running an IT company is not easy. You have to comply with policies and procedures to assure your cl...
Top 5 Notion Alternatives in 2026
Jun 15, 2024 • Pradeepa somasundaram
Notion is a platform that came on the market in 2016. It’s primarily intended as a productivity an...
Key Differences Between Knowledge and Document Management
Jun 6, 2024 • Pradeepa somasundaram
“It is a long-standing debate. Which one is better - knowledge management vs document managementâ€...
New Member Onboarding Process: Importance & Methods
May 30, 2024 • Pradeepa somasundaram
In today’s world of subscription business, your cost of acquisition and churn rates are terrible. ...