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Email Software-Document360

Top Email Software to Advance Your Customers’ Knowledge Base

Category: Customer Support

Last updated on Dec 6, 2021

Growing a business online is a challenge that requires nurturing overtime to garner leads who stick and continue giving business for a long time. Finding the right target audience, messaging, and timing are some of the essential facets of designing emails, and companies need to be aware of the changing trends in their field.

If you’re in the business and are looking to create persuasive emails, there are a few software available that can help you get off the ground. There are different kinds of emails you can send, with varying degrees of success. For example, did you know a welcome email has an opening rate of 82%! This means that the first email you send out to potential clients needs to entice them enough that they continue to transact with you in the future as well!

These are just some of the many intricacies that govern email marketing in general. Once you start, you’ll figure out patterns and email statistics on your own and will be able to create your strategies that suit your organization and audience base.

It is vital that you (as a business) are able to improve the quality of your customer base because they must be able to acclimatize to the best of available tech. By providing them with tools that enable them to access this technology, you will be able to not only keep them happy but also retain the same. Customers are always looking to work with the latest technology, and any enabler always ends up in their good books.

Customers also look to improve their knowledge bases as it helps in better availability. A knowledge base allows them to access information immediately with which they will be able to get their queries answered in a much faster manner. This will enable them to cut down on spending on high-quality customer service, which can be quite an expensive facet of running a business.

We’ve created a list of excellent email software that will enhance the knowledge base of your audience. These are some great alternatives to Mailchimp, the world’s leading email software. They have been tried and tested multiple times with successful results, so you know you can depend on them to get you the results you need. If you feel other software can be added to the list, do go ahead and suggest them in the comments below.


A popular website that allows you to nurture your leads efficiently and organically, SendX is also home to plenty of other services based around email marketing. These include robust templates with proven track results, automation capabilities and drip management, among others.

The simple UI also makes it simpler to begin email marketing, especially if you’re a newbie in the business. More than 3,000 companies work with SendX exclusively and they too, depend on the robust 24/7 support team.

Active Campaign


Another excellent source for lead nurturing, Active Campaign is another preferred software, with close to 75,000 organizations depending on its wide array of capabilities. It is a complete CRM management and email marketing platform and has an excellent user interface as well.

The pricing scheme for Active Campaign caters to companies of all sizes, making it easier to nurture audiences and create specific target-based emails towards a particular audience set.

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Mailerlite email marketing software has tons of powerful features which make it a reliable option for anybody looking to improve their email game. These features include Landing Pages that can be used to increase the email list, Email campaign managers which can be used to create pop-ups and more.

Mailerlite is the ideal email marketing expert if you’re looking to nurture leads to engage with your services online. It offers a slew of great benefits that can be easily integrated into your marketing software to give you the results you desire.



Automizy is a fantastic software that is perfect for anybody just starting in the email business. It provides benefits pertaining to better email quality and makes it easier for your audience to interact with your brand.

Some of these benefits include the likes of A/B testing for leads, subject line testers and more, which are all powered by its smart machine learning capabilities.



AWeber is a popular site for websites and has features that update every month regularly. There are plenty of functional options for those who want to nurture leads and improve their email plans. You’ll also be able to enjoy a detailed analysis of your campaigns, with derivable insights that can be worked on to improve your strategies.

AWeber also has a great UI that allows you to easily navigate through the software and understand the intricacies of the software before going forward and purchasing it.

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ConvertKit is a great model for emails if you’re looking to nurture your audience based on the subscriber model. It only allows real followers to enlist on the website, and it also has great integration with Shopify and other e-commerce sites.

The affordable pricing allows you to send automatic emails either to specific individuals or as a “blast” depending on what you’d prefer. You’ll be able to see the advantage ConvertKit has over Mailchimp here and gauge your preferences between the two.

Constant Contact


Constant Contact is one great alternative to Mailchimp, allowing you to segregate emails based on its smart, intuitive tool. The simple UI and outlook walks the audience through the software and also adds to its benefits, making it the perfect software for anybody just starting.

Many popular brands depend on Constant Contact owing to its ease-of-use and simplicity to understand, making it one of the best brands in the market.


Overall, these options provided are some of the best alternatives to MailChimp, making it easier for you to manage your email campaigns. You need to put in the research to understand which email marketing tool will work for your brand.
By planning out properly and creating goals for your brand on digital media, you’ll be able to find a system that works effectively for you. So, go ahead and create effective email campaigns from scratch and succeed in your digital marketing endeavours. A good knowledge base for your customer makes life easier for them and makes you a reliable source as well. What more would one want in the eyes of their customers, right?

If you’re always ready to provide them with the best in technology and advice, you’ll soon begin to see the difference your suggestions bring. With better quality leads growing for your customers as a result of a strong customer base, your market value increases as well. This leads to better returns on investment and a rise in credibility, which is ultimately what you should be looking for.

Ensure you’re constantly looking to give exactly what your customer wants to get the results you seek. Customers always love to be on top of things and expect their email providers to update them with the latest in software. You will be able to give them the best in the business and notice the return on investment increasing with time. Make sure you, too, are constantly updated with the latest improvements and use it to provide them with the best.

All the best!

Christeen Paul

Dec 19, 2019

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