Catherine Heath, Author at Document360

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Catherine Heath

Author

Feb 11, 2020 - 10 Mins Read

5 real-life examples of Knowledge Management su...

Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in their que...

Knowledge Management Catherine Heath

Jan 31, 2020 - 17 Mins Read

Introductory Guide to Markdown for Documentatio...

Introduction You may well have heard of Markdown, but it’s okay if you haven’t. The typical way th...

Technical Documentation Catherine Heath

Mar 26, 2019 - 16 Mins Read

10 essential customer service skills that drive...

It should come as no surprise that customer service plays a key role in almost everything you do. Your cu...

Customer Support Catherine Heath

Mar 13, 2019 - 8 Mins Read

Why “FREE” Isn’t Your Answer to Help Authoring Tools

Investing in your documentation is now essential. 39% of millennials will check a company’s documentati...

Technical Documentation Catherine Heath

Mar 8, 2019 - 9 Mins Read

Best Help Authoring Tools for Growing Tech Teams

Different types of businesses require different types of Help Authoring Tools. If you’re not sure what ...

Technical Documentation Catherine Heath

Mar 1, 2019 - 7 Mins Read

Key differences between Adobe RoboHelp and Document360

Adobe has been a market leader in the software industry for a long time. Adobe RoboHelp software is a Hel...

Technical Documentation Catherine Heath

Feb 18, 2019 - 6 Mins Read

3 Crucial Disadvantages to HelpNDoc Help Authoring Tool

HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documentatio...

Technical Documentation Catherine Heath

Document360 helps your team to create, collaborate and publish a public or internal self-service knowledge base for your software with ease.

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Jan 14, 2019 - 17 Mins Read

Best Help Authoring Tools (HAT) & Software Compared

You already know that it’s crucial to create help documentation for your business – it offers a bette...

Technical Documentation Catherine Heath

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