Catherine Heath's Articles
SaaS Knowledge Base Solutions: Are They Worth It?
Apr 16, 2018 • Catherine Heath
Should we purchase a SaaS knowledge base or develop our own solution in-house Many companies are wre...
Using WordPress as Knowledge Base: The Good, The Bad and The...
Mar 30, 2018 • Catherine Heath
Knowledge bases are well-known for their potential to help businesses realize savings. Your knowledg...
Super SEO Tactics to Optimize Your Knowledge Base for Search
Mar 20, 2018 • Catherine Heath
1. The importance of knowledge base SEO Many companies have enthusiastically launched their custo...
How to Create an Intuitive Product Documentation for Your Cu...
Feb 28, 2018 • Catherine Heath
You create awesome blogs, videos, guides and podcasts to help customers understand how your product ...
Today’s Customers Prefer Self-service Over the Human Touch
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them to...
Adapt the “Docs Like Code” Approach to Supercharge Your ...
Feb 14, 2018 • Catherine Heath
Heard of docs like code You probably have. In the last year, it experienced a surge in popularity, n...
Make Documentation a Core Part of Your Minimum Viable Product
Feb 9, 2018 • Catherine Heath
In the race to launch and beat your competitors to market, it’s easy to put ‘unnecessary’ ta...
The Untapped Power of Product Documentation for Marketing Yo...
Feb 2, 2018 • Catherine Heath
Product marketing. Product documentation. One seems focused on business growth. The other is often t...
Agile SaaS Documentation: 5 Key Principles to Supercharge Yo...
Jan 30, 2018 • Catherine Heath
Is agile at odds with documentation Not at all. But some say it is. In the past, companies have f...
Create SaaS Product Documentation for Your Customers
Jan 23, 2018 • Catherine Heath
Documentation is the most rock n’ roll part of a SaaS company, right Probably not. Documentation ...