Catherine Heath's Articles
Learn the Knowledge Base Best Practices from Twilio’s Deve...
Sep 25, 2018 • Catherine Heath
Twilio is an API (Application Programming Interface) for Messaging, Voice, Video, and Authentication...
New Chrome “Not Secure” Warning has Consequences...
Aug 16, 2018 • Catherine Heath
You may have noticed a change in the Google Chrome browser very recently. This change governs how yo...
How to Integrate Your Self-service Support and One-on-one Su...
Jul 31, 2018 • Catherine Heath
One-on-one support integrated with self-service support is the ultimate goal for most SaaS companies...
8 Free Knowledge Base Software for Growing Businesses
Jul 17, 2018 • Catherine Heath
Software businesses are built solely on documents before they are ever built into a product. As part...
Pros and Cons of SharePoint Knowledge Base Software
Jul 5, 2018 • Catherine Heath
Many companies who have adopted Microsoft SharePoint KM as Knowledge Base are quickly realizing its ...
Super Handy Publishing Checklist for SaaS User Documentation
Jun 19, 2018 • Catherine Heath
Every technical writer has their own process for publishing outstanding content. But there are some ...
Knowledge Base Analysis of 8 Top SaaS Companies
Jun 5, 2018 • Catherine Heath
In this post, we’ll do a detailed tear down and comparison of eight top knowledge bases in the Saa...
5 Best Alternatives to Hubspot Knowledge Base for 2026
May 23, 2018 • Catherine Heath
Are you looking for HubSpot knowledge base alternatives to enhance your customer support and interna...
Recap of Write the Docs Portland Conference 2018
May 15, 2018 • Catherine Heath
2018 marked the sixth year of Write the Docs Portland conference, which is an event targeted solel...
Tear Down of Stripe’s Legendary Developer Knowledge Base
May 1, 2018 • Catherine Heath
In this post, we’re going to do a tear down of the Stripe's knowledge base. Stripe’s knowledge b...