Selvaraaju Murugesan's Articles
Knowledge Base Search: How Does It Work?
Aug 10, 2021 • Selvaraaju Murugesan
Imagine being on a call with a prospect, explaining your product and its benefits in detail. While g...
Knowledge base assistant – Your customized 24/7 support
Jul 16, 2021 • Selvaraaju Murugesan
Introduction Knowledge base assistant is a nifty tool that can be embedded in any webpage whereby r...
AI Knowledge Base: Why Does Your Organization Need One?
Jun 30, 2021 • Selvaraaju Murugesan
You’ve likely heard how Artificial Intelligence (AI) is impacting business and many other facets o...
Use tags to organise your knowledge base
Jun 17, 2021 • Selvaraaju Murugesan
Organizing content in a huge knowledge base could be a daunting task. If the knowledge base has grow...
How to Import Word Document into Knowledge Base
Jun 8, 2021 • Selvaraaju Murugesan
Most of the content creator around the world are familiar with Microsoft Word and have created docum...
A Clever Trick to Manage Documentation at Scale
May 31, 2021 • Selvaraaju Murugesan
Managing a knowledge base that contains fewer number of articles is a piece of cake. However, if art...
Tips to keep a healthy knowledge base
May 24, 2021 • Selvaraaju Murugesan
Serving right information to content consumers at right time should be mantra for knowledge base own...
AI in Knowledge Management: Benefits, Use Cases & How t...
Apr 30, 2021 • Selvaraaju Murugesan
The AI-driven knowledge management market grew from $5.23 billion in 2024 to $7.71 billion in 2025, ...
Deep dive into your customers’ psyche with knowledge base ...
Dec 12, 2019 • Selvaraaju Murugesan
It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and i...