Selvaraaju Murugesan's Articles
Analysis of Text Embedding Model
Jul 18, 2025 • Selvaraaju Murugesan
Text embeddings are models that convert texts into floating-point numbers. Text embeddings play a pi...
Is Product Knowledge Still Relevant for Customers in the Gen...
Jun 16, 2025 • Selvaraaju Murugesan
Even since the software shipped, it has always been accompanied by documentation to help the custome...
Why Did We Switch to MongoDB Hybrid Search?
Jun 13, 2025 • Selvaraaju Murugesan
In 2023, we launched the Eddy AI chatbot during our 2.0 launch. The Eddy AI chatbot uses the Retriev...
Role of LLMs.txt in the GenAI World
May 19, 2025 • Selvaraaju Murugesan
The rise of Large Language Model-powered search engines is getting popular. Millions of users use to...
European Union Artificial Intelligence Act (EU AI Act): Impa...
Feb 21, 2025 • Selvaraaju Murugesan
The European Union Artificial Intelligence Act is a risk-based regulation introduced by the European...
How We Security Hardened Our Eddy Chatbot?
Jan 22, 2025 • Selvaraaju Murugesan
As organizations are harnessing the power of GenAI, we introduced Eddy, our AI assistant in October ...
Data Analytics Skills for Technical Writers
Nov 4, 2024 • Selvaraaju Murugesan
Introduction Writing is a basic skill that technical writers have strong expertise in. Technical wr...
Role of Customer Interaction in Technical Documentation
Oct 25, 2024 • Selvaraaju Murugesan
In many organizations, technical writers work closely either with the customer support team or produ...
Role of Videos in Modern Technical Writing
Oct 10, 2024 • Selvaraaju Murugesan
In the old format of the web, text and images dominated the internet because of the inherent bandwid...
AI Chatbot For Knowledge Management: Transform How Your Busi...
Sep 27, 2024 • Selvaraaju Murugesan
Knowledge management used to be simple. You wrote help articles, dropped them into categories, and h...