Selvaraaju Murugesan's Articles
Ideal Organizational Team Structure for Technical Writers
Sep 6, 2024 • Selvaraaju Murugesan
Technical writers are valuable as they create new knowledge for the company. If your company is buil...
How GenAI tools with knowledge base integration can reduce c...
Aug 26, 2024 • Selvaraaju Murugesan
Customer support ticket tools have revolutionized how customer queries are being handled. Instead of...
LLM Agents for Technical Writing
Aug 16, 2024 • Selvaraaju Murugesan
New knowledge is being created at an extraordinary pace these days, given the advent of new technolo...
Importance of trust in adopting GenAI for knowledge base
Jun 28, 2024 • Selvaraaju Murugesan
Technical writers have always been gatekeepers of producing a single source of truth. They coordinat...
How GenAI can improve API documentation?
Jun 21, 2024 • Selvaraaju Murugesan
The API documentation is an essential toolkit for any developer utilizing your APIs to integrate wit...
The Era of LLM Agents: Next Big Wave in Knowledge Management
Jun 14, 2024 • Selvaraaju Murugesan
Gartner predicts that search engine volume will drop up to 25% in 2026. This is because of the emerg...
Refactoring content for GenAI readiness: Best Practices and ...
Jun 7, 2024 • Selvaraaju Murugesan
Refactoring content is a must, given the proliferation of GenAI tools in the market. Most of the Gen...
GenAI Knowledge Management Strategy
May 31, 2024 • Selvaraaju Murugesan
Many traditional organizations are facing existential challenges because of new entrants who thwart ...
How Does GenAI Powered Search Engine Work?
May 24, 2024 • Selvaraaju Murugesan
The introduction of ChatGPT and Bard has changed how customers look for information. Generative Arti...
How to Optimize Content Using GenAI Powered Search Analytics?
May 20, 2024 • Selvaraaju Murugesan
Technical writers have relied on “lexical search” analytics regarding what keywords have been ty...