Selvaraaju Murugesan's Articles
Refactoring content for GenAI readiness: Best Practices and ...
Jun 7, 2024 • Selvaraaju Murugesan
Refactoring content is a must, given the proliferation of GenAI tools in the market. Most of the Gen...
GenAI Knowledge Management Strategy
May 31, 2024 • Selvaraaju Murugesan
Many traditional organizations are facing existential challenges because of new entrants who thwart ...
How Does GenAI Powered Search Engine Work?
May 24, 2024 • Selvaraaju Murugesan
The introduction of ChatGPT and Bard has changed how customers look for information. Generative Arti...
How to Optimize Content Using GenAI Powered Search Analytics?
May 20, 2024 • Selvaraaju Murugesan
Technical writers have relied on “lexical search” analytics regarding what keywords have been ty...
How to evaluate GenAI-based assistive search responses?
May 10, 2024 • Selvaraaju Murugesan
Many organizations around the world are adopting GenAI technologies in their workflow to try to reap...
Benefits of Building ChatGPT like GenAI Assistive Search fo...
Apr 30, 2024 • Selvaraaju Murugesan
In the search engine era, we have always used “keywords” when we look for information. Search en...
Guidelines for Structuring code snippets in technical writin...
Apr 19, 2024 • Selvaraaju Murugesan
Many of the software documentation contains code snippets to help developers get started quickly. Co...
What are the responsibilities for technical writers in the G...
Apr 12, 2024 • Selvaraaju Murugesan
Technical writers are a rare breed of professionals who are capable of articulating complex concepts...
Guidelines for Structuring tables in technical writing for G...
Apr 5, 2024 • Selvaraaju Murugesan
Representation of complex information can be done effectively through text in the form of tables. Th...
How an AI-Powered Knowledge Base Helps Customer Support
Jan 24, 2024 • Selvaraaju Murugesan
We all know conventional ways of answering customer queries will not satisfy today’s customers. Th...