Gowri Ramkumar's Articles
Customer Documentation with Jennifer Lambourne of Monzo Bank
Apr 8, 2020 • Gowri Ramkumar
Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us in this episode of Knowledgeb...
Training Documentation Specialist with Keith Johnson of Info...
Apr 3, 2020 • Gowri Ramkumar
Keith Johnson, Senior Technical Writer at InfoPros joins us in this episode of Knowledgebase Ninjas ...
The Importance Of CSAT Score with Allan Duquette of Proposify
Apr 1, 2020 • Gowri Ramkumar
Allan Duquette, Technical Writer at Proposify joins us to discuss the importance of a CSAT score in ...
User Documentation with Karissa Van Baulen, Support Speciali...
Mar 27, 2020 • Gowri Ramkumar
Karissa V, Support Specialist at Hotjar joins us to discuss her journey and the importance of user d...
How To Get Into Technical Writing With Colum McAndrew of Mim...
Mar 25, 2020 • Gowri Ramkumar
Colum McAndrew, Knowledge Base Manager at Mimecast joins us to discuss how to get into technical wri...
Minimizing Content With Gavin Austin of Salesforce
Mar 11, 2020 • Gowri Ramkumar
Gavin Austin, Principal Technical Writer at Salesforce joins us in this episode of Knowledgebase N...
Managing Shareholders With Chris Ward of Ethereum
Mar 4, 2020 • Gowri Ramkumar
Chris Ward, Technical Writer at Ethereum joins us in this episode of Knowledgebase Ninjas. Connec...
Documentation Is An Option With Aaron Collier of Kiwi.com
Feb 26, 2020 • Gowri Ramkumar
Aaron Collier, Senior Technical Writer at Kiwi.com joins us in this episode of Knowledgebase Ninja...
8 Reasons That Companies Fail To Adopt Self-Service Support ...
Feb 22, 2020 • Gowri Ramkumar
You know the value of adopting a self-service support strategy, and yet companies are struggling to ...
Unnecessary Words With Nick Whittaker of Wolters Kluwer
Feb 19, 2020 • Gowri Ramkumar
Nick Whittaker, Documentation Manager at Wolters Kluwer joins us in this episode of Knowledgebase ...