Gowri Ramkumar's Articles
What is Customer Churn and 9 Proven Ways to Reduce It
Feb 15, 2019 • Gowri Ramkumar
Customer churn also referred to as customer attrition, is a business metric that directly represents...
How to Measure SaaS Customer Success
Feb 11, 2019 • Gowri Ramkumar
The probability of converting existing customers is as high as 70%. On the contrary, the chances of ...
What are the Biggest Customer Service Challenges Faced? Solu...
Jan 25, 2019 • Gowri Ramkumar
In today’s world, as the advancements in the technology, the accessibility of information, product...
5 Ways Your SaaS Customer Support Team Can Save Time
Dec 28, 2018 • Gowri Ramkumar
It’s common to find SaaS companies working tirelessly to deliver awesome customer service and incr...
5 Alternatives to Zendesk Knowledge Base for 2026
Dec 6, 2018 • Gowri Ramkumar
Zendesk has been helping support teams since 2017 by building help articles, linking them to tickets...
5 Examples of Outstanding SaaS Customer Support
Nov 29, 2018 • Gowri Ramkumar
Some pundits expect the Software-as-a-Service industry to generate 99.7 billion US dollars in revenu...
The Important Differences Between Help Desk and Knowledge Ba...
Nov 22, 2018 • Gowri Ramkumar
Customers now expect companies to provide self-service support, which they usually achieve using a s...
10 Customer Support Best Practices for SaaS Companies
Nov 13, 2018 • Gowri Ramkumar
The saying goes that "the customer always comes first" and it rings especially true for SAAS compani...
GDPR Update: How We’re Taking Care of Your Data
May 31, 2018 • Gowri Ramkumar
If you’re based in the European Union, your email inbox is probably jam-packed with Updated Privac...