Gowri Ramkumar's Articles
Writers Should Write Less With Nibu Thomas of Whatfix
Feb 12, 2020 • Gowri Ramkumar
Nibu Thomas, Associate Director at Whatfix joins us in this episode of Knowledgebase Ninjas. Conn...
Users Want Self Help With Khurshid Alam of Quick Heal Techno...
Jan 31, 2020 • Gowri Ramkumar
Khurshid Alam, Documentation Lead at Quick Heal Technologies joins us in this episode of Knowledge...
Documentation Isn’t Just One Thing With Daniele Procida of...
Jan 31, 2020 • Gowri Ramkumar
Daniele Procida, Community and Documentation Manager at Divio AG joins us in this episode of Knowl...
Improving Software Documentation With Arjan Ros of Reynen Co...
Jan 31, 2020 • Gowri Ramkumar
Arjan Ros, Product Director at Reynen Court LLC joins us in this episode of Knowledgebase Ninjas t...
Welcome To Knowledgebase Ninjas With Saravana Kumar of Docum...
Jan 31, 2020 • Gowri Ramkumar
Saravana Kumar, founder of Document360 and CEO Kovai.io joins us in the first ever episode of the ...
5 Great Ways to Develop Top-Quality SAAS Customer Support
Sep 2, 2019 • Gowri Ramkumar
Customer support lies at the heart of your SAAS business. As the means by which your customers engag...
How Social Media Helps Deliver Great Customer Support
Aug 19, 2019 • Gowri Ramkumar
Social media plays a fundamental role in the digital world. Facebook, Twitter, Instagram, Pinterest,...
SAAS Customer Support Best Practices Quick Guide
Jul 22, 2019 • Gowri Ramkumar
Delivering good SAAS customer support is key to long-term success. That much is certain. Using a re...
The SAAS Customer Support Metrics You Need to Measure
Jul 19, 2019 • Gowri Ramkumar
When it comes to measuring your businesses’ SAAS customer support metrics, you need to take a data...
What Is SaaS Customer Support?
Feb 16, 2019 • Gowri Ramkumar
Around 85% of executives believe that delivering a great experience gives companies an advantage ove...