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Document360 – Smart alternative to Wix Answers

Document360 gives you all the features you need to drive a Self-service Knowledge base for your teams and customers.

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Powering Knowledge base for companies like

  • McDonald's
  • vmware
  • Virgin Red
  • Dialpad
  • Rakuten
  • Daikin

Document360 VS Wix

Worried about Wix answers facing out their Knowledge management solution? Here’s why you should Switch to Document360.

Features Wix Answers
Ticket deflection ×
Private hosting ×
API platform ×
Sandbox Built-in(add-on) ×
API Documentation Add-on ×
Editor Markdown and WYSIWYG WYSIWYG
Search AI-powered Limited
Customization Advanced Limited
Notification Certain Cluttered
Analytics Both project and article level Article level
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User’s voice on Document360

100k+ Users Use Document360 Every Day

Source:G2 Logo


Ease of Use


Quality of Support


Ease of Setup


User Ratings


After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled.

Matt Watson,

CEO, Stackify,

Awards & Recognition

Trusted by thousands of user in over 100+ countries

  • Software Reviews
  • Source Forge
  • Software Reviews
  • Source Forge
  • G2 Leader
  • G2 High Performer
  • Crozdesk
  • Software Advice Customer Support
  • Finance Online
  • Finance Online

Why Companies choose Document360

Document360 enables you to streamline end-to-end Document editing, collaboration, sharing and securing your compliance and other critical information.


Document360 includes a smart search engine that makes it easy for customers to find answers It uses advanced algorithms to provide relevant results.

In-app Assistance

Document360 provides customizable article widgets that can be embedded on a website. Allowing users to access knowledge base articles without leaving the page.


Users can select between Markdown and WYSIWYG editor. The user-friendly editor offers a range for features for editing and formatting.


Document360 allows you to create hierarchical categories and subcategories to organize your content and make it easier for users to navigate.


Document360 integrates with a wide range of other tools, including Salesforce, Intercom, and Slack, to provide a seamless customer support experience


Document360 provides detailed analytics to help you track how users are interacting with your knowledge base, including the most popular articles.

Matt Watson
Gerard Urbano
Matt Watson
Matt Watson
Matt Watson

After reviewing a dozen knowledge base products, Document360 was the clear winner. Their amazing markdown editor and SEO features were unrivaled.

Matt Watson

Document360’s efficient and convenient knowledge-base design has saved our company a lot of time that was previously wasted on the storage and retrieval of important documents.

Ryan Brooks

Document360 has given us the customizability of a static site generator without the development, upkeep, or learning curve!

Dustin Smith

Document360’s ability to have document versions associated with software versions is a huge plus for any software project.

Victoria Risk

We have recently started to write our documentation in Document360. I have personally used it a lot the last few weeks and I am very satisfied so far. I think that it is a professional and polished product.

Matt Watson

10,000+ people from 80 countries building better customer experiences with Document360

  • McDonald's
  • Virgin Red
  • Bluescape
  • Whatfix
  • paysafe
  • insider
  • Harvard
  • Datree
  • koorong
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