Document360 – Smart alternative to Wix Answers
Document360 gives you all the features you need to drive a Self-service Knowledge base for your teams and customers.
Trusted by global brands
Document360 VS Wix
Worried about Wix answers facing out their Knowledge management solution? Here’s why you should Switch to Document360.
| Features |
 |
Wix Answers |
|---|---|---|
| Ticket deflection | ✓ | × |
| Collaboration | ✓ | ✓ |
| Private hosting | ✓ | × |
| API platform | ✓ | × |
| Sandbox | Built-in(add-on) | × |
| API Documentation | Add-on | × |
| Editor | Markdown and WYSIWYG | WYSIWYG |
| Search | AI-powered | Limited |
| Customization | Advanced | Limited |
| Notification | Certain | Cluttered |
| Analytics | Both project and article level | Article level |
| Get Started |
Why Companies choose Document360
Document360 enables you to streamline end-to-end Document editing, collaboration, sharing and securing your compliance and other critical information.
Search
Document360 includes a smart search engine that makes it easy for customers to find answers It uses advanced algorithms to provide relevant results.
In-app Assistance
Document360 provides customizable article widgets that can be embedded on a website. Allowing users to access knowledge base articles without leaving the page.
Editor
Users can select between Markdown and WYSIWYG editor. The user-friendly editor offers a range for features for editing and formatting.
Categorization
Document360 allows you to create hierarchical categories and subcategories to organize your content and make it easier for users to navigate.
Integration
Document360 integrates with a wide range of other tools, including Salesforce, Intercom, and Slack, to provide a seamless customer support experience.
Analytics
Document360 provides detailed analytics to help you track how users are interacting with your knowledge base, including the most popular articles.
