Confluence Server is Shutting Down
Transition to a cleaner, faster and more intuitive knowledge base – zero data loss, continuity assured, and compliance-safe migration.
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Active users per month
Articles served per month
Articles published per month
Reason #1
Atlassian has ended support for Confluence Server, pushing teams toward the Cloud or costly Data Center plans. For many, that means losing control and flexibility.
Solution: With Document360, you can self-host your knowledge base on your own servers — keeping full control over your data, setup, and costs.
Reason #2
Moving from Server to Cloud in Confluence is slow, error-prone, and mostly manual. Performance issues and long support SLAs persist.
Solution: Document360 offers a fully managed, automated, and compliance-safe migration with content analysis, formatting, crawlers, redirects, and QA. A dedicated migration team ensures zero data loss, security at every step, and 2-hour support SLAs, so you transition smoothly without disruption.
Reason #3
Confluence search is slow and keyword-dependent. It struggles to surface the right content – especially as your knowledge base grows.
Solution: Document360’s AI-powered search delivers direct answers to user questions, complete with smart summaries, relevant articles, and citations.
Reason #4
Confluence’s layout becomes cluttered as content grows. Navigating hundreds or thousands of articles is frustrating and unintuitive.
Solution: Document360 gives you a clear category and subcategory structure. Content stays organized, scalable, and easy to browse – even without search.
Reason #5
In Confluence, documentation teams depend heavily on product teams for updates. Writing from scratch delays publishing and slows your workflow.
Solution: With Document360’s AI Writing Agent, you can turn KT recordings into draft articles automatically – cutting time, reducing dependency, and helping your team move faster.
Reason #6
Confluence doesn’t support in-app help. Users must switch tabs or search elsewhere, breaking their workflow.
Solution: Document360’s embedded widget delivers contextual help directly inside your product. Users get answers without leaving the page – improving experience and reducing friction.
Reason #7
Confluence isn’t built for simplicity. You need specialized knowledge just to keep things usable. Without it, your content turns chaotic – fast.
Solution: Document360 is built for everyone. Non-technical users can set up a clean, intuitive knowledge base without needing design or IA expertise.
Migration, Fully Handled – End to End
We take care of your entire move from Confluence Server – so you don’t have to.
Our custom-built crawlers migrate your articles, categories, links, and images — without you copying and pasting a single thing.
Your knowledge base is organized, formatted, and styled to match your brand — no dev team required.
Every link, redirect, and image is verified. We stay with you for 30 days to ensure a smooth transition.
We recently migrated over 2,000 articles to the Document360 system. Their team was instrumental in making this transition seamless – highly communicative, keeping us updated every step of the way, and incredibly organized.
Jessie Valle | Director of Customer Education, ClickFunnels
The Document360 team made our knowledge base migration super smooth. They were organized, communicative, and genuinely easy to work with. They took care of everything from content transfer to redirects, and even stayed late to help us troubleshoot a few hiccups.
Michelle Utley | Director, UX Context Design, 6sense
I am frankly amazed at how well and how rapidly the team was able to migrate such a large body of complex documents to the Document360 platform. Also, your communication with us has been terrific: we always knew what was going on and where they were in the process.
Ed Dejesus | Sr. Technical Writer, Nasuni
Security & Compliance
Scalable, Secure, and Future-Proof Documentation
We adhere to stringent data security practices to safeguard against cybersecurity threats, prioritizing your safety and trust.
We are fully compliant with GDPR regulations and have implemented rigorous security measures to safeguard your data.
Our SOC 2 certification underscores our unwavering commitment to data security and privacy, ensuring your information is protected.
Integrations
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*Disclaimer : Data was sourced from the Winter 2023 Knowledge Management, Knowledge Base, HAT & Contact Centre Knowledge Base Grid® Report by G2
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