Document360 Team's Articles
The Industries that value Technical Writers the Most
Apr 24, 2020 • Document360 Team
Many industries highly value technical writing, and in fact, it’s a growing field. Almost every in...
SaaS Self Service: A guide to self-serve and grow your Business
Apr 17, 2020 • Document360 Team
What’s the best of all problems for a SaaS business to have We’d say it’s when there are too m...
What If You’d Switch To A Knowledge Base Instead of Wiki?
Mar 27, 2020 • Document360 Team
Introduction There it is, sitting at the bottom of your projects list, always getting pushed down t...
9 Customer Support Faux Pas That Enrage Customers (And What ...
Mar 19, 2020 • Document360 Team
If you spend any time at all on Reddit, you can easily find many examples of customer support incide...
Convincing your Developers to Write Technical Product Docume...
Mar 13, 2020 • Document360 Team
In a perfect world, everyone in the company would jump at the chance to write documentation. If you�...
Finding The time To Write Software Documentation In A Busy S...
Mar 6, 2020 • Document360 Team
As a company that makes knowledge-based software, we’re innately biased toward the value of good d...
Transform Haters Into Advocates: The Power Of Customer Suppo...
Feb 28, 2020 • Document360 Team
You may not think of customers complaining as a reason to celebrate. But today’s most successful b...
8 Reasons That Companies Fail To Adopt Self-Service Support ...
Feb 22, 2020 • Document360 Team
You know the value of adopting a self-service support strategy, and yet companies are struggling to ...
How to turn off URL previews in Microsoft Teams?
Jan 31, 2020 • Document360 Team
Often times it's just an annoyance seeing that little preview of the website you have shared in your...
Deep dive into your customers’ psyche with knowledge base ...
Dec 12, 2019 • Document360 Team
It’s hard to dispute the value of a self-service knowledge base. It’s what customers want, and i...