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Document360 - Configure Custom Domain

Document360’s Feature Spotlight – How to Configure Custom Domain

Document360’s Feature Spotlight – How to Configure Custom Domain

Category: Product Update

Last updated on Jul 1, 2021

Some customers may prefer to keep their domain name at different providers for branding and trust purposes. Document360 gives you the option to “map” your existing domain to your documentation website.

Learn from this video on how to configure custom domain for your documentation in Document360.

How the Documentation Project URL Works in Document360?

When you create a project in Document360, by default, the address of your project is a Document360 sub-domain. So, when you create a project for a product – ServiceBus360 – the default URL address will be

We have a wildcard certificate for all the projects in our sub-domain (. This ensures all documentation websites have the SSL security.

Why Do You Need to Configure Custom Domain?

Customers may want to have their own custom domain mapped to their documentation for more branding and trust.

You can map a sub-domain of your own domain (Example: or to the default Document360 project address. This process is referred to as custom domain mapping.

Setup Your Custom Domain Mapping

You need to make sure a CNAME record is created in the DNS zone file in your domain registrar (e.g., GoDaddy).

  1. Log in to your domain control panel or DNS provider account
  2. Set up a new CNAME record for the sub-domain where you want your documentation to be available
  3. Point the CNAME record to and set a TTL of, say, 300.

configure DNS settings

Information: You need to wait for 24 to 48 hours for the changes to reflect.

Configure Custom Domain in Document360

To add a custom domain in Document360, follow the steps shown below

  1. Navigate to Settings. Select Custom Domain option from the left menu.
  2. Enter the custom domain URL in the space provided (e.g.,
  3. As you type the custom domain URL, you will see the information that should be provided to set up a CNAME for your website (in the registrar website).
  4. After adding the CNAME record, click on “Verify” button.
  5. If the CNAME mapping updates in the DNS Servers, you will receive a “Successfully verified” notification. Otherwise, you may have to wait till the TTL (Time to Live) expires. When the verification is successful – the “Save” button will be enabled. Click on the “Save” button.
  6. That’s all, we take care of the rest! The last step will initiate a process in the background to map your custom domain to your Document360 project and generate an SSL Certificate on the fly. You will be seeing the steps completing progressively like below.
SSL Secured: Your documentation is secure even with your custom domain. You need not worry about that!

configure custom domain in Document360

Finally, check out Document360 today and make sure your documentation is up to date and has the correct branding and custom domain for your customers!