Category: Product Update
Last updated on Dec 29, 2022
Some customers may prefer to keep their domain name at different providers for branding and trust purposes. Document360 gives you the option to “map” your existing domain to your documentation website.
When you create a project in Document360, by default, the address of your project is a Document360 sub-domain. So, when you create a project for a product – ServiceBus360 – the default URL address will be https://servicebus360.document360.com
We have a wildcard certificate for all the projects in our sub-domain (. document360.com). This ensures all documentation websites have SSL security.
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A new Document360 project will use the project name as the domain.
For example, if you have named your project as Project Greenfield, the autogenerated domain by Document360 will be project-greenfield.document360.com.
For example, docsupport.document360.io or troubleshooting.document360.io
Customers may want to have their own custom domain mapped to their documentation for more branding and trust.
You can map a sub-domain of your own domain (Example: docs.mycompanyname.com or support.mycompanyname.com) to the default Document360 project address. This process is referred to as custom domain mapping.
You need to make sure a CNAME record is created in the DNS zone file in your domain registrar (e.g., GoDaddy).
Some common domain registrars
This is an example to demonstrate the CNAME and TXT record mapping for domains registered with Hostinger.
To add a custom domain in Document360, use the extensive and elaborate setup guide in the Document360 Knowledge base. We walk you through the entire process of the mapping, clearly explaining what each of the entities means.
Here is the link to the Custom domain mapping help article
Finally, check out Document360 today and make sure your documentation is up to date and has the correct branding and custom domain for your customers!