Catherine Heath's Articles
5 real-life examples of Knowledge Management success you can...
Feb 11, 2020 • Catherine Heath
Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in thei...
Introductory Guide to Markdown for Documentation Writers
Jan 31, 2020 • Catherine Heath
Introduction You may well have heard of Markdown, but it’s okay if you haven’t. The typical w...
10 essential customer service skills that drive business growth
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role in almost everything you do. Yo...
Why “FREE” Isn’t Your Answer to Help Authoring Tools
Mar 13, 2019 • Catherine Heath
Investing in your documentation is now essential. 39% of millennials will check a company’s docume...
Best Help Authoring Tools for Growing Tech Teams
Mar 8, 2019 • Catherine Heath
Different types of businesses require different types of Help Authoring Tools. If you’re not sure ...
3 Crucial Disadvantages to HelpNDoc Help Authoring Tool
Feb 18, 2019 • Catherine Heath
HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documen...
12 Best Help Authoring Tools (HAT) for 2026
Jan 14, 2019 • Catherine Heath
You already know that it’s crucial to create help documentation for your business – it offers a ...
10 Knowledge Base Software Best Practice Examples
Dec 19, 2018 • Catherine Heath
A great knowledge base usually follows a set of best practices. These will help you deliver useful ...
The Ins and Outs of Using Markdown for Technical Writing
Oct 9, 2018 • Catherine Heath
Many technical writers either currently use or interested in using Markdown to write their technical...
7 Effective Team Collaboration Tools for Internal Communication
Oct 4, 2018 • Catherine Heath
Seeing the growing trends towards remote work, team collaboration is becoming a hotter topic than ev...