Feb 11, 2020 • Catherine Heath
Companies seeking to improve Knowledge Management are a bit like King Arthur and his knights in thei...
Jan 31, 2020 • Catherine Heath
Introduction You may well have heard of Markdown, but it’s okay if you haven’t. The typical w...
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role in almost everything you do. Yo...
Mar 13, 2019 • Catherine Heath
Investing in your documentation is now essential. 39% of millennials will check a company’s docume...
Mar 8, 2019 • Catherine Heath
Different types of businesses require different types of Help Authoring Tools. If you’re not sure ...
Feb 18, 2019 • Catherine Heath
HelpNDoc is an example of a Help Authoring Tool used by technical writers to create software documen...
Jan 14, 2019 • Catherine Heath
You already know that it’s crucial to create help documentation for your business – it offers a ...
Dec 19, 2018 • Catherine Heath
A great knowledge base usually follows a set of best practices. These will help you deliver useful ...
Oct 9, 2018 • Catherine Heath
Many technical writers either currently use or interested in using Markdown to write their technical...
Oct 4, 2018 • Catherine Heath
Seeing the growing trends towards remote work, team collaboration is becoming a hotter topic than ev...