How-to videos
Master your Document360 knowledge base with our comprehensive, short, and easy tutorials. Our videos help understand and effectively utilize each feature in Document360.
Need an awesome Knowledge base?
We'll show you how to build a knowledge base (public or private) in minutes.
Book a demo
How to use Knowledge base analytics in Docu...
Document360 offers knowledge base analytics with a wide variety of features to analyse your content ...
Smart ways to manage reusable content block...
A knowledge base may often contain repeated content like address, phone number, etc. And some inform...
How to identify the 404 pages in Knowledge ...
Tracking 404 error pages in the knowledge bases is essential to enhance user experience. Document360...
Easily manage your knowledge base content w...
Managing a large knowledge base and keeping things organised can become a challenge when the organiz...
How to import Word files directly into your...
In Document360 you can import article content into your knowledge base directly from word files with...
How to reduce inbound tickets using ticket ...
Document360's ticket deflectors help lower the volume of support tickets by resolving customer queri...
How to enhance knowledge base assistant usi...
URL Mapping can enhance your in-app assistant by providing context sensitive help to your customers....
How to enable in-app assistant in knowledge...
Document360 Knowledge base assistant delivering in-app help to the right customer at the right time....
How to identify and validate broken links i...
Links status is a sub-feature under the Analytics section of Document360. This feature is a broken l...
How to configure Enterprise SSO in knowledg...
The Enterprise Single-sign-on feature in the Document360 knowledge base helps users to securely acce...