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How to reduce inbound tickets using ticket deflector

Document360’s ticket deflectors help lower the volume of support tickets by resolving customer queries with self-service support. Using ticket deflection, you can build a customer experience in which customers can find answers to their own questions rather than contacting your customer support personnel. You turn it on/off at any time and also can be embed into any html page.

  • Scale your customer support operations much more easily when you invest in ticket deflection.
  • Providing a better experience for your customers with a self-service knowledge base.
  • Support agents have more time to attend to those high-priority tickets that might end in customer churn.
  • Get valuable analytics insights on what your customer are looking for on your knowledge base

 

Here is an elaborate setup guide for you to refer to: Ticket Deflectors

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