May 20, 2024 • Selvaraaju Murugesan
Technical writers have relied on “lexical search” analytics regarding what keywords have been ty...
May 10, 2024 • Selvaraaju Murugesan
Many organizations around the world are adopting GenAI technologies in their workflow to try to reap...
Apr 30, 2024 • Selvaraaju Murugesan
In the search engine era, we have always used “keywords” when we look for information. Search en...
Apr 19, 2024 • Selvaraaju Murugesan
Many of the software documentation contains code snippets to help developers get started quickly. Co...
Apr 12, 2024 • Selvaraaju Murugesan
Technical writers are a rare breed of professionals who are capable of articulating complex concepts...
Apr 5, 2024 • Selvaraaju Murugesan
Representation of complex information can be done effectively through text in the form of tables. Th...
Jan 24, 2024 • Selvaraaju Murugesan
We all know conventional ways of answering customer queries will not satisfy today’s customers. Th...
Jan 22, 2024 • Selvaraaju Murugesan
“Ask Eddy” is the Generative Artificial Intelligence (GenAI) that helps your customers get answe...
Jan 11, 2024 • Selvaraaju Murugesan
Artificial intelligence is going to be ubiquitous. There is a big shift in the way in which content ...
Nov 15, 2023 • Selvaraaju Murugesan
One of the main functions of a SaaS product company is to provide support for its customers. This ...