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Integrations

Connect your help desk, analytics, commenting, chat, translation, and code repository tools with Document360, both ways, so information flows effortlessly across your entire ecosystem.

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Integrations
Trusted by thousands of businesses across 150+ countries

Work smarter with the tools you rely on

Helpdesk

Turn your Zendesk or Freshdesk into an education engine. Every support interaction can now become a learning opportunity that builds your knowledge arsenal.

Chatbot

Connect your knowledge base directly to chatbot systems like Intercom or Drift to deliver instant, contextually relevant solutions that maintain brand consistency.

Analytics

Google Analytics and Segment integrations reveal which content drives real business impact versus what's simply taking up digital real estate.

Localization

Global reach, local resonance. Crowdin brings your knowledge base into every language and culture - preserving nuance, clarity, and trust at scale.

Commenting

Disqus integration turns your static docs into dynamic conversations. Your users become co-creators, adding insights that make content truly shine.

CRO Tools

Hotjar and Freshmarketer reveal exactly how users engage with your content. Every click and scroll becomes an opportunity to refine and test impact.

Integration Marketplace

Bring your knowledge base into every conversation, workflow, and decision-making moment with powerful, business-ready integrations

Reimagine how your tools connect

Without Document360

  • Our knowledge is trapped, useless in the other tools our teams use daily.
  • Our support agents waste time hunting for answers in a separate tab.
  • Our chatbot can't answer real questions; it just creates more tickets.
  • We have no idea how our documentation impacts the customer journey.

With Document360

  • Our knowledge flows effortlessly across our entire ecosystem.
  • Our agents share knowledge directly from their helpdesk software.
  • Our chatbot directly pulls answers from our knowledge base.
  • We connect to Google Analytics to measure the business impact.
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